Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Player Relations Coordinator will work closely with Casino Hosts to ensure VIP guests enjoy every visit to the property, promoting outstanding relations with guests and team members through friendly, swift, and responsible service.
Responsibilities
- Assists with the preparation and execution of events, promotions, reservations, and daily VIP programs.
- Responds to and fulfills approved guest requests based on play.
- Communicates programs and services to relevant parties, seeking support and informing them of changes.
- Maintains relationships with VIP guests through personal contact via phone and in person.
- Anticipates, responds to, and consistently meets or exceeds the needs of internal clients.
- Tracks existing products/services and department initiative progress.
- Complies with and upholds company expectations, including policies, procedures, industry regulations, department goals, and business strategy.
- Provides consistent, timely, and accurate information, and seeks answers when unsure.
- Works effectively as a collaborative team player.
- Fully complies with all applicable rules, regulations, laws, and policies, conducting themselves with the highest levels of integrity and honesty.
- Promotes outstanding customer relations.
- Able to lift and carry 40 lbs occasionally.
- Able to stand and walk 6-8 hours.
- Must be at least 18 years of age.
- Selected applicants will be required to complete an online onboarding process.
Requirements
- College degree or equivalent required.
- At least 1-3 years of guest service experience.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Must present a well-groomed professional appearance.
- Must be able to work a flexible schedule including weekends and holidays as needed.
Skills
- Excellent interpersonal skills
- Excellent problem-solving skills
- Excellent customer service skills
- Systematic and process-oriented mindset
- Good verbal communication skills
- Good written communication skills
Location
- Saratoga Springs, NY
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- College degree or equivalent
Benefits
- Competitive Medical, Dental, & Vision Insurance
- Vacation & Sick Time
- Company Paid Life Insurance
- 401(k) with 4% Match
- Free Employee Assistance Program
- Robust Employee Recognition Program
- $20.00 YMCA Memberships
- Local and National Discount Programs
- STASH Hotel Partner Program
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
About the Company
- Saratoga Casino Hotel is the premier entertainment destination for the Capital Region.
- We consistently strive to fulfill the promise: 'To create special experiences one guest at a time.'