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About the Role

Provide technical support to users, resolve hardware, software, and network issues, and maintain IT systems.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Assist users in resolving hardware, software, and network-related issues.
• Walk users through problem-solving processes and provide step-by-step solutions.
• Diagnose and troubleshoot technical issues reported by end-users.
• Escalate complex problems to the appropriate IT support teams for resolution.
• Perform root cause analysis and implement solutions to prevent recurring issues.
• Maintain accurate records of user issues, solutions provided, and other relevant information.
• Create and update knowledge base articles to facilitate self-help for end-users.
• Install, configure, and update software applications and operating systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Conduct routine checks and maintenance tasks to ensure system stability and security.
• Provide basic training to end-users on using hardware and software applications.
• Create and deliver user guides and tutorials for common issues.
• Collaborate with other IT support teams and departments to resolve complex issues.
• Participate in meetings and contribute to the improvement of IT processes.

Requirements

• Proven experience as an IT Help Desk Support or similar role.
• Knowledge of computer hardware, software, and troubleshooting techniques.
• Strong communication and customer service skills.
• Familiarity with help desk software and remote desktop tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Bilingual in Korean and English.

Skills

• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• Customer Service
• Help Desk Software
• Remote Desktop Tools
• Korean
• English

Location

• Northern California (San Francisco Bay Area)

Work Type

• Full-time

Experience Level

• Based on experience

Education Level

• Degree in Computer Science, Information Technology, or a related field is preferred.

Salary/Compensations

• $29.00–$32.00 per hour

About the Company

• Company Description

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.