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About the Role

The Human Agent Tooling team builds software for Chime's support agents, enabling them to resolve member issues quickly and safely. The team's mission is to make every human support interaction faster, safer, and more effective. This involves modernizing the agent experience, building safer access controls, and improving system integrations, with close collaboration with Product, Operations, and agents.

Responsibilities

• Contribute to the tools agents use to view member context, manage cases, and take action, building features that make agents' day-to-day faster and less error-prone.
• Help build systems that aggregate member information and surface it to agents at the right moment.
• Work on permissions and guardrails that determine agent actions on member accounts, ensuring correctness and reliability.
• Build and maintain connections between agent tooling and other Chime systems.
• Add logging, monitoring, and dashboards to track tool performance and identify issues early.

Requirements

• Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
• Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
• Familiarity with working against a database.
• An appreciation for maintainable, well-tested code.
• A strong desire to learn and to dig into how things actually work.
• Curiosity about the people who use what you build.

Location

• Onsite

Work Type

• Full-time
• Hybrid

Experience Level

• 1+ years

Salary/Compensations

• $117,000.00 - $162,000.00

Benefits

• Bonus
• Competitive equity package
• Backup child, elder, and pet care
• Subsidized commuter benefits
• Comprehensive health, financial, and wellbeing benefits
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations
• Annual wellness stipend
• Up to 22 weeks of paid parental leave for birthing parents
• 12 weeks of paid parental leave for non-birthing parents
• Access to family planning reimbursement

About the Company

• At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do.

Equal Opportunity

• We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.