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About the Role

Too Good To Go is seeking a bilingual Customer Experience Specialist to join their Canadian team in Ontario. This role focuses on providing efficient and friendly customer care to users and partners, turning them into ambassadors for the company's mission to fight food waste.

Responsibilities

• Serve as the primary point of contact for users and partners, delivering outstanding customer service via email, chat, and phone.
• Respond to inquiries across social media platforms, app stores, and review sites.
• Manage high-priority situations with care and proactively contact customers when necessary.
• Contribute to building and implementing processes that encourage sustainable lifestyles.
• Act as a brand ambassador, inspiring customers towards sustainable behavior.
• Communicate customer needs and motivations to internal teams.

Requirements

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in Italian and English.
• Must be based in Ontario.
• Excellent communication and interpersonal skills.
• Experience working with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
• Team player with strong relationship-building and conflict-resolution skills.
• Detail-oriented with the ability to focus on repetitive tasks.
• Previous experience in a marketplace, large platform, or the food industry is a plus.

Skills

• Customer Service
• Account Management
• Communication
• CRM Software (Zendesk, Salesforce, Hubspot, SAP)
• Conflict Resolution
• Detail-oriented

Location

• Ontario
• Remote

Work Type

• Fully remote
• Full-time

Experience Level

• Customer Service or Account Management experience required
• Previous experience in a marketplace, large platform, or food industry is a bonus

Salary/Compensations

• 48k - 50k CAD per annum

Benefits

• Work in a social impact company (certified B Corp).
• Opportunity to drive positive change.
• Open company culture with independence and creativity.
• Strong team culture with learning and celebration.
• Inclusive benefits with flexible working hours.
• Generous vacation and wellness policies.
• Experience in an international company with over 1350 teammates.
• Personal and professional development in a high-growth scale-up environment.

About the Company

• Too Good To Go has a mission to inspire and empower everyone to fight food waste together.
• Over 1/3 of all food produced globally is wasted, impacting the planet's health.
• The company connects businesses with surplus food to consumers via a marketplace app.
• Too Good To Go is a certified B Corporation.
• They create educational tools, explore business solutions, and influence legislation to reduce food waste.
• The company has 133 million registered users and 261,000 active partners across 20 countries.
• Together, they have saved 500 million meals, avoiding almost 1.4 million tonnes of CO2e.

Equal Opportunity

• Too Good To Go Canada welcomes all applicants.
• Accessibility accommodations are available for candidates.
• We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
• Reasonable accommodation is available during the application or interview process.