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About the Role
Too Good To Go is seeking a bilingual Customer Experience Specialist to join their Canada team in Ontario. This role focuses on providing efficient and friendly customer care to users and partners, turning them into ambassadors for the company's mission to fight food waste.
Responsibilities
- Serve as the main point of contact for users and partners, ensuring outstanding customer service via email, chat, and phone.
- Respond to inquiries through social media platforms (Facebook, App Store, Play Store, Google Reviews).
- Handle priority situations with high care and proactively contact users and stores when necessary.
- Assist in building and implementing processes to encourage sustainable lifestyles among partners and consumers.
- Act as a brand ambassador, encouraging sustainable behavior in all customer communications.
- Communicate customer needs and motivations to internal teams locally and globally.
Requirements
- Experience in Customer Service or Account Management.
- Full written and verbal proficiency in French and English.
- Must be based in Ontario.
- Excellent communication skills.
- Experience working with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
- Team player with strong relationship-building and conflict-resolution skills.
- Detail-oriented with the ability to stay focused on repetitive tasks.
- Previous experience in a marketplace, large platform, or the Food Industry is a bonus.
Skills
- Customer Service
- Account Management
- French
- English
- CRM Software (Zendesk, Salesforce, Hubspot, SAP)
- Communication
- Conflict Resolution
- Detail-oriented
Location
- Ontario
- Remote
Work Type
- Fully remote
- Full-time
Experience Level
- Customer Service or Account Management experience required
- Previous experience in a marketplace, large platform, or the Food Industry is a bonus
Salary/Compensations
- 48k - 50k CAD per annum
Benefits
- Work in a social impact company (certified B Corp).
- Opportunity to use commercial skills for positive change.
- Open company culture with independence and creativity.
- Strong team culture with learning and celebration.
- Inclusive benefits with flexible working hours.
- Generous vacation and wellness policies.
- Experience in an international company with over 1350 teammates.
- Strong personal and professional development in a high-growth scale-up environment.
About the Company
- Too Good To Go has an ambitious mission to inspire and empower everyone to fight food waste together.
- More than 1/3 of all food produced globally is wasted, impacting the planet's health and contributing to greenhouse gas emissions.
- The company operates a marketplace app connecting businesses with surplus food to consumers.
- Too Good To Go is a certified B Corporation.
- They create educational tools, explore business solutions, and influence legislation to reduce food waste.
- The company is growing rapidly, with 133 million registered users and 261,000 active partners across 20 countries, having saved 500 million meals and avoided almost 1.4 million tonnes of CO2e.
Equal Opportunity
- Too Good To Go Canada welcomes all applicants and provides accessibility accommodations.
- They are committed to building a diverse and inclusive team.
- They believe in a culture where all employees can be themselves and belong.
- They are an equal opportunity employer, with employment based on qualifications, merit, and business need.
- Reasonable accommodation is available during the application and interview process.