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About the Role

The Office Coordinator is responsible for providing friendly, welcoming, and efficient service to all clients, visitors, affiliates, and Premium Mortgage staff. This role is fully onsite and serves as a primary point of contact, ensuring a positive office experience.

Responsibilities

• Answer phones promptly in a professional manner and routing calls as necessary
• Serve as a primary point of contact for visitors, clients, and business partners, delivering exceptional customer service and a positive office experience
• Maintain the schedule for the conference rooms in the building
• Support daily office operations by coordinating mail distribution, shipping, records management, and administrative workflows
• Make copies of documents that clients bring in for a Loan Officer or Processor and ensure that all information is stored safely and NPI (Non-Public Information) is kept private
• Assists with the preparation and distribution of new borrower application packets, ensuring accuracy, completeness, and timely delivery to Loan Officers
• Manage office supply procurement and inventory for Premium Mortgage offices and affiliated locations, maintaining adequate stock levels
• Maintain a professional, organized, and welcoming office environment by overseeing reception, lobby, and workspace presentation and functionality
• Utilize mortgage-related systems to maintain accurate documentation, track activities, and support operational efficiency
• Collaborate with cross-functional teams to ensure smooth communication, document flow, and timely completion of business processes

Requirements

• A high school diploma or GED is required
• 1-3 years of administrative, office coordination, receptionist, customer service, or clerical experience
• Experience managing multiple priorities in a fast-paced office environment
• Experience scheduling meetings, maintaining calendars, and assisting with coordinating office events as needed

Skills

• Strong written and verbal communication skills with exceptional attention to detail
• Strong organization, time management, and document management skills
• Data entry and database maintenance
• Team collaboration and cross-functional support
• Adaptability and flexibility

Location

• Rochester, NY

Work Type

• Full Time
• Onsite

Experience Level

• 1-3 years

Education Level

• High school diploma or GED

Salary/Compensations

• $20.00/ hr - $22.00/ hr

Benefits

• Medical, Dental, Vision, Company Paid Life Insurance
• Paid Time Off, Sick Time, Federal Holidays
• Employee Referral Fee, HSA Employer Contribution, Employee Mortgage Loans

About the Company

• Since 1999, Premium Mortgage Corporation has been providing residential mortgages across New York State and beyond, offering competitive interest rates and a wide variety of loan programs to fit the needs of homebuyers.
• As a mortgage lender, our number one goal is for every customer to feel comfortable, informed, and well taken care of.
• We accomplish this level of customer satisfaction by employing top tier talent—all of whom take part in our employee engagement program called the Premium Experience.
• This program allows our team members to live out our core values, while supporting them with opportunities for professional and personal growth.
• With hundreds of team members living out the Premium Experience every day, they are the driving force in making Premium Mortgage Corporation a leading lender in the communities we serve.