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About the Role

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank, Production Management team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Responsibilities

Lead the Production Management team supporting Sales Execution platforms across Rates, Credit, FX, SPG, and Repo, setting direction, priorities, and performance expectations.
Own stability, availability, resiliency, and end-to-end operational performance of business-critical Sales platforms, with clear accountability for outcomes.
Act as a senior escalation point during critical incidents, driving rapid triage, decisive coordination, and recovery actions aligned to business impact.
Build deep understanding of Sales Execution workflows (RFQ, pricing, execution, booking, market data, and trade lifecycle) to anticipate risks and improve support effectiveness.
Partner closely with Sales, Trading, Product, Application Development, Operations, and Infrastructure to improve platform stability, user experience, and operational efficiency.
Serve as a trusted advisor to Front Office Sales stakeholders, providing concise, business-focused communications during incidents and key initiatives.
Drive operational consistency and service maturity through standardization, governance participation, service reviews, and disciplined support model integration for new capabilities.
Lead reliability improvements by applying systems thinking and root-cause practices, expanding SRE adoption (observability, monitoring, automation, operational analytics), and improving supportability with engineering teams.
Run strong incident, problem, and change management—major incident response, RCA and remediation to eliminate recurrence, and ensuring changes meet readiness standards (testing, monitoring, and resiliency/DR validation).
Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Requirements

Formal training or certification on site reliability engineering concepts and 5+ years applied experience
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
Leadership experience across Production Support, Production Management, SRE, and Technology Operations teams, delivering stable and resilient production services.
Proven background supporting Front Office Sales users and Sales Execution platforms in high-availability, time-sensitive environments.
Strong knowledge of Rates, Credit, FX, Repo, and/or SPG workflows, with solid understanding of RFQs, pricing, execution, booking, market data, and trade lifecycle processes.
Strong systems thinking and problem-solving capability to assess complex, cross-domain production issues and drive end-to-end resolution.
Demonstrated major incident leadership, coordinating effectively across teams to restore service rapidly and drive root-cause remediation.
Track record of partnering with Application Development, Product, Sales, and business stakeholders to improve reliability, service quality, and operational maturity.
Strong observability and service management expertise (Dynatrace, Splunk, Geneos, Grafana; ITIL Incident/Problem/Change/Availability), with excellent verbal/written communication and people leadership.

Skills

Site Reliability Engineering
AI capabilities
Production Support
Production Management
SRE
Technology Operations
Front Office Sales
Sales Execution platforms
Rates
Credit
FX
Repo
SPG workflows
RFQs
Pricing
Execution
Booking
Market data
Trade lifecycle
Systems thinking
Problem-solving
Incident leadership
Application Development
Product
Sales
Observability
Service management
Dynatrace
Splunk
Geneos
Grafana
ITIL Incident/Problem/Change/Availability
Communication
People leadership
Capital Markets
Cloud (AWS/Azure/GCP)
Automation
Scripting (Python, Shell, PowerShell, Ansible, Terraform)
Containers
Microservices
Kubernetes/OpenShift

Location

Remote

Work Type

Full-time

Experience Level

Lead
Senior

Education Level

Formal training or certification on site reliability engineering concepts

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans