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About the Role

Optum Home & Community Care is creating a new integrated care model to holistically address an individual’s physical, mental, and social needs. The Telehealth Urgent Care program provides telephonic/telehealth care and direction to patients, caregivers, and facility staff, offering 24/7 coverage. This remote role allows for virtual care delivery, fostering work-life balance and offering significant career development opportunities within Optum.

Responsibilities

Provide telephonic/telehealth care and direction to patients, caregivers, and facility staff.
Coordinate and manage care for members by taking and placing calls between caregivers, facilities, hospitals, primary care providers, and Optum field colleagues.
Utilize video platform based on clinical need.
Perform comprehensive assessments and document findings in a concise and comprehensive manner compliant with documentation requirements and CMS regulations.
Ensure encounter documentation supports the diagnosis.
Ensure all quality elements are addressed and documented.
Utilize evidenced-based practice guidelines.
Attend and complete all mandatory educational and MyLearning training requirements.
Coordinate care as members transition through different levels of care and care settings.
Monitor member and family needs and facilitate adjustments to the plan of care.
Review orders and interventions for appropriateness and response to treatment.
Conduct advanced care plan conversations with members and families.
Evaluate the plan of care for cost-effectiveness.
Provide excellent customer service to members/families, the interdisciplinary care team, and Optum staff.
Communicate effectively with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff, and other provider groups.
Meet shift scheduling requirements and attendance expectations.
Exhibit original thinking and creativity in developing new and improved methods.
Function independently and responsibly with minimal supervision.
Demonstrate initiative in achieving individual, team, and organizational goals.
Participate in quality initiatives.
Check Optum email intermittently for required trainings, communications, and monthly scheduling.

Requirements

Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program.
Active and unrestricted license in the state of residence and in CT, NY, NH, ME, RI, NJ; ability to obtain licenses in other required locations.
Current, active DEA licensure/prescriptive authority or ability to obtain post-hire per state regulations.
Active Nurse Practitioner certification through a national board.
Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center in one of the following: Family Nurse Practitioner, Adult Nurse Practitioner, Gerontology Nurse Practitioner, or Adult-Gerontology Acute Care Nurse Practitioner.
Ability to gain a collaborative practice agreement, if applicable in your state.
If practicing autonomously or without formal supervision, must have obtained approval from the licensing board or begin working towards it within 1 month of hire and apply within 3 months of becoming eligible.
Must adhere to UnitedHealth Group’s Telecommuter Policy.
Ability to work scheduled shifts in accordance with scheduling policies.
Proficient computer skills including the ability to document medical information with written and electronic medical records.
Candidates are required to pass a drug test before beginning employment.

Skills

Telephonic care
Telehealth care
EMR proficiency
Acute care delivery
Medical condition management
Behavioral condition management
Chronic condition management
Assessment documentation
Care coordination
Advanced care plan conversations
Customer service
Communication
Independent function
Initiative
Quality improvement

Location

Remote (U.S.)

Work Type

Per Diem
Work from home
Remote

Experience Level

3+ years of clinical experience as an APC (Preferred)

Education Level

Master of Science Nursing or Doctor of Nursing Practice program

Salary/Compensations

$53.00 - $79.00 per hour

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

About the Company

Optum Home & Community Care, part of the Optum family of businesses, is creating an integrated care model to holistically address an individual’s physical, mental, and social needs.
UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone.
UnitedHealth Group is committed to mitigating its environmental impact and enabling equitable care that addresses health disparities.

Equal Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.