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About the Role

As a Senior Product Operations Manager at JPMorganChase within the Chase Accelerator, you'll help build a multi-market, multi-product banking platform powering Chase's European expansion. You will lead a team, owning operational coherence across a complex product area, from launch readiness and enablement to feeding production reality back into roadmap decisions. This is a people leadership role operating with autonomy across product, engineering, and banking operations, potentially covering core banking, payments, and cards. We are a fintech-focused team seeking individuals to drive operational culture and build expertise in the space.

Responsibilities

Lead a team of Product Operations Managers and Analysts, owning their coaching, development, and performance
Drive operational coherence across a complex product area, ensuring enablement quality, launch readiness, and workaround cost are visible and bounded
Champion consistent adoption of the product delivery lifecycle and carry proposed changes through to genuine adoption
Enable risk review, controls, and compliance sign-off, managing the working relationship with reviewers
Own the data and reporting contract with the programme management office, ensuring governance needs are met from systems
Partner on conscious scope decisions in zero-to-one launches, agreeing what ships with known workarounds and ensuring operational sustainability
Lead stabilization efforts when necessary, measured on speed of closure and root cause surfaced
Arbitrate when team areas compete for capacity or conflict on approach

Requirements

Experience in product operations or platform operations within fintech, digital banking, or banking-as-a-service
Demonstrated experience supporting product launches run by internal operational teams, ideally in payments, cards, or accounts
Experience working with risk, compliance, and control functions in regulated delivery environments
Experience managing people, or a strong record of leading through others with readiness to take on formal management responsibility
Proven ability to design workarounds, standard operating procedures, and tooling that reduce manual operational load
Demonstrated ability to quantify operational cost and build evidence that influences prioritisation decisions

Experience Level

Senior

Benefits

Build something new. Help create the next generation of banking infrastructure inside one of the world's largest financial institutions.
Move fast. We're one of the fastest-moving teams in the firm, with a startup mindset backed by JPMorganChase's scale, customers, and investment.
Use the latest technology. We invest in modern engineering practices, artificial intelligence-powered tooling, and the latest technologies.
Grow your career. You'll work alongside experienced Product, Engineering, and Design leaders who are invested in your development.
Work with a diverse team from across financial services, tech, and fintech.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.