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About the Role
The Inside Sales Representative is responsible for providing pricing for quotes and arranging orders based on customer requests in a timely manner. This role requires resourcefulness and strong attention to detail while converting inquiries into orders and developing relationships with suppliers and customers.
Responsibilities
- Monitor inventory and discuss upcoming requirements with contract or hold and release programs with current or new accounts.
- Prioritize prompt turnaround of quotes.
- Communicate with customers about developments and events that could impact business and share this information with the sales team.
- Actively seek new business from current and potential new customers.
- Establish and maintain good day-to-day working relationships with customer contacts.
- Write up all orders promptly as received, ensuring accuracy of all relevant details.
- Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
- Contact customers to inform them of late or incomplete orders and work with them to minimize consequences.
- Act as a customer advocate in dealings with departments such as Credit, Production, Operations, Shipping, and Purchasing.
- Identify and develop new market growth opportunities through cold calls, online research, and utilizing inter-company resources.
- Perform all duties in a manner consistent with principles outlined in Samuel’s Customer Bill of Rights.
- Support and assist with customer satisfaction surveys.
- Maintain appropriate gross margin performance in all accounts.
- Take all relevant cost factors into consideration when developing quotes to ensure quoted prices will deliver expected gross margins.
- Review the profit performance of accounts regularly and identify opportunities for improvement.
- Take personal accountability for the inventory position and performance of accounts.
- Ensure Special Purchase Requisitions are placed as required to meet customer needs, considering usage patterns and economic order quantities.
- Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
- Perform other related duties as assigned.
Requirements
- University/College education in Business or 1 to 3 years of related experience with inside sales.
- Experience in metals is a plus.
- Effective time management skills, ability to prioritize, and ability to work as a member of a team.
- Strong written and oral communication skills.
- Familiarity with computers and software such as Excel, Word, AS400, Microsoft Outlook, phones, and company documentation.
- Previous interaction and experience with customers.
- Drive, determination, and ability to work both independently with little direction and as part of a team.
Skills
- Time management
- Prioritization
- Teamwork
- Written communication
- Oral communication
- Computer proficiency
- Excel
- Word
- AS400
- Microsoft Outlook
- Customer interaction
- Independent work
- Resourcefulness
- Attention to detail
Location
- Williamsville, NY
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- University/College degree in Business
Benefits
- Competitive compensation
- Paid vacation
- Annual bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401K plan with company match
About the Company
- Samuel, Son & Co. is a family-run, industry-leading organization with over 170 years of success in the metals industry.
- We believe every team member brings unique and valuable skills, experiences, and knowledge, enabling us to build on our success.
- We offer countless opportunities for team members to develop and grow, empower them to make decisions, and be part of driving positive change.
- We provide a dynamic, supportive, and welcoming workplace.
- We are stronger together.
- At Samuel, meeting our customer needs is our top priority.
- We provide cost-effective distribution and just-in-time delivery of metals and industrial products across North America.
- Our focus on value-added processing services and innovative supply chain solutions allows us to work closely with our customers.
- Our integrated network of products and services, supported by in-house technical leaders and market experts, positions us as a supplier of choice.
Equal Opportunity
- Samuel is an Equal Opportunity Employer.
- In the United States, we utilize E-Verify.
- We believe in a culture of equality. Respect and integrity are at our core.
- We are committed to building and creating an environment that is open and welcoming for everyone.