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About the Role

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized.

Responsibilities

• Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs))
• Ask appropriate questions and listen actively to identify specific questions or issues
• Educate and redirect the callers to the correct prompts on the line
• Work various reports while on the phone line
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

Requirements

• High School Diploma / GED OR equivalent working experience
• Must be 18 years of age OR older
• 1+ years of customer service experience in an office setting, call center setting or phone support role
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience with Microsoft Excel (managing workbooks, entering and manipulating data in existing reports)
• Reside within 100 miles of the office located at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Candidates are required to pass a drug test before beginning employment.

Skills

• Customer service
• Call center support
• Phone support
• Windows PC applications
• Microsoft Excel

Location

• Remote
• New York

Work Type

• Full-time
• Remote

Experience Level

• 1+ years of customer service experience

Education Level

• High School Diploma / GED

Salary/Compensations

• $16 - $29 per hour

Benefits

• 2 - 4 weeks of on-the-job training
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

About the Company

• At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
• We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
• Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
• UnitedHealth Group is a drug - free workplace.

Equal Opportunity

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.