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About the Role
Join our dynamic banking team as an Assistant Branch Manager, supporting the Branch Manager in daily operations, fostering a trusted environment, and enhancing the customer experience. This role offers the opportunity to influence community financial well-being and grow professionally.
Responsibilities
- Act as Branch Manager in their absence, managing staff and daily operations.
- Oversee Head Teller and Teller teams, promoting excellence and accountability.
- Build branch identity, promote sales initiatives, and champion customer service.
- Engage with clients and prospects, resolve issues, and ensure satisfaction.
- Review and approve transactions, ensuring adherence to policies.
- Meet and exceed branch performance metrics, focusing on operational controls, security, and compliance.
- Enhance banking acumen and sales techniques through continuous learning.
Requirements
- High School Diploma or equivalent.
- Proven supervisory and leadership experience.
- Strong customer service background.
- Cash handling expertise.
- Excellent verbal communication skills.
- Fluent in English; bilingual a plus.
- Access to reliable transportation.
- Well-organized and adept at managing multiple priorities.
- Team-oriented with the ability to thrive in collaborative environments.
- Ability to lift 10–20 lbs. and stand for extended periods.
- Bachelor’s degree (preferred).
- Previous banking or financial services experience (preferred).
- Familiarity with residential mortgages, IRA services, and personal banking products (preferred).
Skills
- Customer service
- Leadership
- Operational management
- Team supervision
- Sales promotion
- Customer engagement
- Transaction review
- Compliance adherence
- Performance management
- Professional development
- Cash handling
- Verbal communication
- Organization
- Time management
- Teamwork
- Residential mortgages
- IRA services
- Personal banking products
Location
- Branch operations
Work Type
- Full-time
Experience Level
- Supervisory
- Leadership
Education Level
- High School Diploma or equivalent
- Bachelor's degree
Salary/Compensations
- $40,000 – $55,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account with annual employer contribution
- 401(k)-retirement plan with generous employer match
- Paid time off
- 11 paid federal holidays
- Training and professional development programs
- Tuition reimbursement
- Reduced fees and rates on certain loan products
- $1,000 sign-on bonus
About the Company
- Trustco Bank is committed to fostering a supportive and inclusive workplace.
- We believe our employees are our greatest asset and consider them family.
- We value each team member’s contribution and offer a supportive, collaborative work environment.
- We believe investing in our employees means investing in the future of our company.
Equal Opportunity
- Trustco Bank is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
- This includes hiring, placement, upgrading, transfer, demotion or promotion, recruitment, advertising or solicitation for employment, treatment during employment, rates of pay or other forms of compensation, selection for training, layoff or termination.
- Trustco Bank cooperates with Civil Rights Act regulations and Equal Employment Opportunity legislation.