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About the Role

Inside Sales Representatives are responsible for fielding customer requests, assessing customer needs, providing solutions, preparing proposals, supporting pre- and post-order processes, and building relationships with customers and principals. The ideal candidate is a motivated individual with strong organizational skills and technical expertise.

Responsibilities

• Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff.
• Review and evaluate various RFQs & specifications.
• Provide professional and prompt responses via phone, fax, email, in-person, etc.
• Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelines.
• Always provide a positive customer experience.
• Maintain customer contact information, per current procedures.
• Provide prompt technical & administrative assistance to all internal customers.
• Develop and maintain product expertise and market understanding.
• Maintain positive relationships with principals and establish effective marketing practices for their products.
• Keep an organized & resourceful work environment.
• Be a role model for constant learning and improvement.
• Occasional travel for training or other business purposes.
• Perform all other duties as assigned.

Requirements

• Must be able to pass background and reference checks, as well as a drug test.

Skills

• Superior communication skills
• Analytical skills
• Organizational skills
• Customer-focused attitude
• Ability to cultivate relationships with customers and build rapport
• Self-motivated
• Strong sense of urgency
• Extensive attention to detail
• Ability to toggle between projects and responsibilities with ease
• Mechanical aptitude
• Excellent oral and written communication skills
• Teamwork
• Attention to detail
• Sense of urgency
• Understanding of the customer experience

Location

• Albany, New York

Work Type

• Full-time

Experience Level

• 2-3 years of related experience preferred

Education Level

• High School Diploma Required
• 2 or 4 year-degree with emphasis in mechanical or technical field is a plus

Benefits

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

About the Company

• Siewert Equipment, a Division of Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area.
• We serve the water, waste-water, industrial, process, heating, and cooling markets.
• Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office.
• Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP and sold the company to their employees in 1985.
• Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction.
• Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

Equal Opportunity

• Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.