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About the Role

Williams Auto Group is seeking an energetic and passionate Appointment Coordinator to join their TEAM at Williams Toyota of Binghamton. This role is crucial to the dealership's success, contributing to one of the market's volume sales leaders. The position offers a dynamic work environment with a focus on customer satisfaction and community involvement.

Responsibilities

• Download and follow up on all dealership manifest and opportunities lists.
• Answer all inbound profit center calls for service and parts.
• Make outbound prospecting calls to invite prospects to the dealership.
• Conduct CSI follow-up calls.
• Contact no-shows to reschedule missed appointments.
• Advise customers on special-order parts status, appointment reminders, and recall campaigns.
• Engage customers on the service drive for test drive opportunities.
• Perform other assigned tasks.
• Participate in community activities with product knowledge and informational sessions.

Requirements

• Possess product knowledge, professionalism, and empathy.
• Demonstrate strong communication skills for team building across dealership departments.
• Ability to perform essential duties satisfactorily.
• Customer service experience is helpful.
• Retail experience is helpful.
• Ability to lift 35 lbs.

Skills

• Communication

Location

• Binghamton, NY

Work Type

• Full-Time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

About the Company

• Williams Auto Group is a volume sales leader in the market.
• Offers a fun, fast-paced work environment with a focus on customers and community.