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About the Role
The Customer Success Manager will drive the growth and retention of Okta's Commercial Sector by aligning Okta's innovations with customer business objectives. This role acts as a strategic advisor, shifting customer mindsets, creating demand, and fostering executive alignment to drive business value.
Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
- Act as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- Gather and surface customer feedback to drive continuous improvement.
- Identify and communicate relevant new products and features to help customers adopt Okta's agentic capabilities.
- Identify renewal risk and collaborate with internal teams to remediate, ensure successful renewal, and spot expansion opportunities.
Requirements
- 3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises.
- Experience working with a SaaS-based technical enterprise product is preferred.
- A solid track record of delivering and scaling an exceptional customer experience.
- Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
- Exceptional presentation and communication skills, particularly when engaging with C-level executives.
- Strong listening and analytical skills with the ability to ask effective questions, understand customer business priorities, and anticipate needs.
- Strong interpersonal skills and the ability to work collaboratively and cross-functionally.
- Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
- Experience in enterprise security tools is preferred.
- Willing to travel up to 25%.
Skills
- Customer Success
- Account Management
- Consulting
- SaaS
- Relationship Management
- Executive Stakeholder Development
- Presentation Skills
- Communication Skills
- Listening Skills
- Analytical Skills
- Problem-Solving
- Technical Skills
- Interpersonal Skills
- Collaboration
- Enterprise Security
Location
- California
- Colorado
- Illinois
- New York
- Washington
Work Type
- Onsite
- Travel
Experience Level
- 3+ years
Salary/Compensations
- $130,000—$178,000 USD (San Francisco Bay Area)
- $116,000—$159,500 USD (California excluding San Francisco Bay Area, Colorado, Illinois, New York, Washington)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
- The Okta Experience focuses on Supporting Your Well-Being, Driving Social Impact, and Developing Talent and Fostering Connection + Community.
- Okta has a global community spanning over 20 offices worldwide.
- Onboarding is an immersive, in-person experience designed to accelerate impact and connect new hires to the mission and team.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- Reasonable accommodation is available for the job application, interview process, or onboarding.
- Okta may use Automated Employment Decision Tools (AEDT) that use artificial intelligence, machine learning, or other automated processes to assist in the recruitment and hiring process.