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About the Role

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

Responsibilities

Deliver outstanding customer service by creating a warm, professional, and efficient environment.
Proactively understand customer needs and recommend suitable Trustco Bank products.
Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service.
Uphold strict compliance with all policies and act as a role model.
Oversee daily cash balancing and maintain detailed audit logs.
Manage cash shipments, including ordering, verifying, and distributing funds.
Process customer transactions such as deposits, withdrawals, loan payments, and check cashing.
Handle verification, money orders, bank checks, and receipts.
Manage credit card payments, safe deposit access, ATM maintenance, and night deposits.
Prepare and submit detailed reports accurately and on time.
Maintain thorough transaction records in line with audit standards and regulations.

Requirements

High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills.
Fluent in English.
Access to reliable transportation.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10–20 lbs. and stand for extended periods.

Skills

Customer service
Cash handling
Verbal communication
Interpersonal skills
Organizational skills
Teamwork

Location

Onsite

Work Type

Full-time

Experience Level

Supervisory experience required
Bachelor's degree preferred

Education Level

High school diploma or equivalent
Bachelor's degree

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account with annual employer contribution
401(k)-retirement plan with generous employer match
Paid time off
11 paid federal holidays
Training and professional development programs
Tuition reimbursement
Reduced fees and rates on certain loan products

About the Company

Trustco Bank is committed to fostering a supportive and inclusive workplace.
We believe that our people are our greatest asset and consider our employees as family.
We value each team member’s contribution and offer a supportive, collaborative work environment.
We believe that investing in our employees means investing in the future of our company.

Equal Opportunity

Trustco Bank is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
This includes, but is not limited to, hiring, placement, upgrading, transfer, demotion or promotion, recruitment, advertising or solicitation for employment, treatment during employment, rates of pay or other forms of compensation, selection for training, layoff or termination.
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.