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About the Role

Williams Auto Group is seeking an energetic, customer-focused individual to join their TEAM as a Service Advisor. This role is a key connection between customers and the Service Department, requiring strong communication skills and the ability to thrive in a fast-paced automotive environment.

Responsibilities

• Greet customers and assist with automotive service needs.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders, estimates, and service recommendations.
• Communicate with customers throughout the repair process via phone, text, and email.
• Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines.
• Schedule service appointments and maintain customer follow-up.
• Recommend additional maintenance and automotive services when appropriate.
• Explain completed repairs, charges, and maintenance recommendations to customers.
• Utilize dealership software and mobile technology for customer communication and repair tracking.
• Maintain accurate records while following federal and state regulations.
• Ensure a high level of customer satisfaction throughout the service experience.
• Support dealership operations and complete additional tasks as assigned.

Requirements

• Previous customer service or automotive experience preferred.
• Strong communication and organizational skills.
• Comfortable using computers, smartphones, and dealership software systems.
• Ability to multitask in a busy automotive environment.
• Professional attitude and strong problem-solving abilities.
• ASE Certifications or Manufacturer Training preferred.
• Valid Driver’s License required.

Skills

• Customer Service
• Communication
• Organization
• Computer Proficiency
• Smartphone Usage
• Dealership Software Systems
• Multitasking
• Problem-Solving

Location

• 393 Court St, Binghamton, NY 13904

Work Type

• Full-time

Experience Level

• Based on Experience

Salary/Compensations

• Competitive Pay Based on Experience + Bonus Opportunities

Benefits

• 401(k) & 401(k) Matching
• Health Insurance
• Dental & Vision Insurance
• Paid Time Off
• Employee Discounts
• Flexible Spending Account
• Life Insurance
• Professional Development Assistance
• Retirement Plan

About the Company

• Williams Auto Group is committed to delivering an exceptional customer experience while supporting both our employees and community.
• Join Williams Auto Group and become part of a hardworking TEAM that values professionalism, customer service, and success in the Automotive industry.