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About the Role

This position supports long-term housing stability by administering Project Anchor housing subsidies. The role is responsible for client intake, eligibility determination, case reviews, recertifications, and ongoing follow-up. The position works collaboratively with program staff and community partners while providing culturally competent, trauma-informed services to participants.

Responsibilities

• Manages workload independently, prioritizes tasks, and meets program deadlines.
• Participates in program development by identifying barriers, recommending improvements, and following established procedures.
• Provides services in a culturally competent and trauma-informed manner, demonstrating empathy, respect, and professionalism.
• Maintains a customer service approach when working with clients, internal staff, and external partners.
• Maintains knowledge of community resources to support participant needs.
• Participates in required meetings, training, and professional development activities.
• Supports and upholds the Agency’s Mission, Vision, Values, and Strategic Plan.
• Conducts client intake and eligibility assessments in alignment with Project Anchor and funder requirements.
• Clearly communicates program expectations, documentation requirements, timelines, and decision processes to participants.
• Collects, reviews, and verifies documentation needed to determine eligibility.
• Assists participants in understanding and meeting program requirements.
• Communicates regularly with participants regarding outstanding items, deadlines, and case status.
• Collaborates with supervisors and relevant partners to resolve barriers while maintaining compliance.
• Prepares cases for review and ensures all eligibility requirements are met prior to approval.
• Notifies participants and relevant parties of case decisions and approved services.
• Coordinates and tracks subsidy disbursements and required documentation.
• Completes all funder-required assessments and data entry (e.g., HMIS, Social Determinants of Health).
• Conducts required monthly, quarterly, and annual reviews to confirm ongoing eligibility.
• Provides referrals and guidance, when appropriate, to support participant goals and housing stability.
• Maintains and develops professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences.
• Awareness of and actively supporting the Agency's Mission, Vision, Values, and Strategic Plan.
• Participates in relevant Agency meetings and/or trainings.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan.
• Completes other duties as assigned.

Requirements

• Ability to prioritize work, plan effectively, and complete tasks with minimal supervision.
• Ability to work efficiently, manage competing demands, and meet deadlines in a fast-paced environment.
• Commitment to ongoing self-awareness and healthy stress-management practices.
• Ability to maintain confidentiality and comply with all required regulatory and agency training.
• Strong verbal and written communication skills.
• Demonstrates behaviors that align with the Agency’s mission, values, and policies.
• Willingness and ability to promote teamwork and collaboration using trauma-informed, respectful, and constructive communication, including conflict resolution and de-escalation skills.
• Access to reliable transportation for travel to the office and required work-related events.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.
• All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Skills

• Microsoft Office

Work Type

• Full time

Experience Level

• 1-2 year(s) of experience within a Financial Assistance and/or Human Services setting

Education Level

• Bachelor’s Degree in Human Services or related field preferred
• Equivalent combination of education and experience will be considered

Salary/Compensations

• $19.00 to $23.00/hr

Benefits

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives.

About the Company

• Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years.
• We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential.
• We proudly serve and employ people from all backgrounds and experiences.
• If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
• Be a part of something truly special.

Equal Opportunity

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people.
• EOE/AA Disability/Vet