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About the Role

The Client Services Associate provides exceptional office and mail services, delivering operational functions in areas such as mail processing, distribution, shipping and receiving, office supply management, and supporting the front desk. This role ensures the highest level of service to all clients and employees while maintaining a professional company image.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and sorts incoming mail.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices.
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Perform meeting room and conference room set ups.
• Perform building occupant moves within assigned facilities.
• Perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.

Requirements

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Skills

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Working knowledge of MFD equipment.

Location

• Remote or Hybrid

Work Type

• Temporary
• Full-time
• Part-time

Experience Level

• 1+ years prior work experience preferred

Education Level

• High School Diploma

Salary/Compensations

• $17.50—$18 USD

Benefits

• Career Growth opportunities
• Learning & Development programs
• Employee recognition programs
• Paid Time Off (PTO)
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identify Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance
• EAP, Short Term Disability, Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

• At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.