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About the Role

Supervise Slot Attendants to ensure high levels of customer service and assist the Slot Operations Manager with daily operations, including oversight of Electronic Gaming Machines.

Responsibilities

• Supervise personnel and ensure efficient facility operation during assigned shifts.
• Monitor personnel activities and take appropriate action to support efficient operations.
• Observe Slot Department activities for irregularities and ensure machines are functioning properly and played legitimately.
• Assign personnel, schedule breaks, and monitor coverage for efficient customer service.
• Assist in monitoring machine payouts and Cashier Cage to ensure correct customer payouts.
• Act as signatory on jackpots according to Slot Policies and Procedures.
• Assist the Finance Department with Kiosk errors, fills, and reports.
• Complete required documents for Title 31, including CTRs and SARs.
• Enforce policies and procedures regarding the security of monies, parts, equipment, and documentation.
• Utilize effective communication tools for consistent, accurate, and timely information across shifts.
• Ensure professional behavior and appearance according to Slot Department standards.
• Maintain a current understanding of information security policies and procedures.
• Provide exceptional customer service and maintain a pleasant, professional demeanor.
• Maintain a professional work environment with all staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGE Training programs.
• Attend all necessary meetings.

Requirements

• Minimum of 18 years of age.
• High school diploma or equivalent required.
• One (1) to three (3) years of supervisory experience preferred.
• Excellent math skills required.
• Ability to perform accurately under pressure.

Skills

• Customer service
• Communication
• Supervisory skills
• Math skills

Location

• Salamanca

Work Type

• Full-time

Experience Level

• 1-3 years supervisory experience preferred

Education Level

• High school diploma or equivalent

Salary/Compensations

• $20.84

About the Company

• Seneca Gaming and Entertainment