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About the Role
The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.
Responsibilities
- Create and manage monthly & daily staff schedules
- Ensure all shifts are fully covered; coordinate call outs and last minute coverage
- Participate in hiring, onboarding and training of Youth Counselors
- Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
- Conduct regular supervision with Youth Counselors
- Provide real time coaching and guidance
- Address staff performance concerns and escalate as needed
- Ensure sites are safe, stocked, clean and functional
- Oversee food and supply tracking/ordering in collaboration with the Operations Team
- Ensure work orders are submitted and followed up on
- Maintain smooth day to day program flow
- Lead real-time crisis intervention and de-escalation
- Address resident concerns, grievances & conflicts
- Ensure residents are connected to services and engaging with care teams
- Provide immediate response to incidents and ensure proper documentation
- Ensure completion and accuracy of log books, incident reports, resident charts, and group notes & binders
- Support audit preparation and compliance processes
- Serve as main point of contact for daily program updates
- Communicate key issues to Director of Housing Programs
- Participate/lead treatment team & staff meetings
- Provide on-call support from 7am-7pm on scheduled workdays
Requirements
- High School Diploma or equivalent required
- Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
- Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff
- Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
- Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
- Experience participating in hiring, onboarding and training of direct care staff
- Experience supporting compliance activities, audits and quality assurance processes
- Familiarity with residential housing regulations, documentation standards and program operations
- Primarily works in a 24 hour residential housing environment
- Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
- Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
- Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
- Must be able to travel between housing sites as needed
Skills
- Bilingual or multilingual skills are a plus
- Mission alignment and commitment to affirming, youth-centered practice
- Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
- Trauma-informed, strengths-based approach to service delivery and collaboration
- Clear communication, professionalism, and accountability
- Adaptability, sound judgment, and ability to respond calmly in fast-paced environments
- Provides clear direction, coaching, accountability and support to Youth Counselors
- Effectively manages staffing, scheduling, coverage and overall program operations
- Responds calmly and confidently to emergencies while exercising sound independent judgment
- Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care
- Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement
Location
- New York, NY 10018
- Manhattan
- Brooklyn
Work Type
- Full Time
- On-Call
Experience Level
- Management
- Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
- Minimum of one (1) year of supervisory or leadership experience
Education Level
- High School Diploma or equivalent required
Salary/Compensations
- $70,000.00 - $70,000.00
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with up to a 5% employer match (vested after five years)
- Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Mission-driven, inclusive workplace culture
About the Company
- Nonprofit - Social Services