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About the Role
Partner directly with product, research, and marketing leaders at innovative companies to translate data into decisions and help customers unlock the full value of Listen Labs.
Responsibilities
- Build trusted relationships with product, research, and insights leaders, helping them connect customer feedback to business strategy.
- Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
- Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
- Serve as a strategic partner, proactively identifying opportunities to deepen usage, expand to new teams, and shape customer success metrics.
- Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
- Move fast, balancing high-quality craft with rapid iteration and experimentation.
Requirements
- 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.
- Skilled at analyzing data and telling stories that inspire action, from dashboards to decks.
- Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
- Strong communicator who can simplify complex ideas and engage both executives and practitioners.
- Curious, analytical, and relentlessly focused on helping customers succeed.
- Thrives in ambiguity and fast-changing environments.
Skills
- Data analysis
- Storytelling
- Qualitative analysis
- Quantitative analysis
- Communication
- Simplifying complex ideas
Location
- Austin
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Full medical, dental, and vision coverage
- FSA/HSA and life insurance available
- Meaningful equity ownership
- Annual Learning Stipend (books, courses, conferences, coaching, language lessons)
- Annual Wellness Stipend (gym memberships, race fees, massages, ergonomic gear)
- Monthly Stipend for AI tools (software and GPU credits)
- Daily meal credit (NYC and London teams)
- Flexible time off
- Company offsites and events
About the Company
- Listen Labs is the world's fastest AI research platform, enabling companies to understand customer wants, why, and what to do about it.
- Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights rapidly.
- Founded out of a Harvard research project, Listen is trusted by leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé.
- The team includes founders and talent from top tech companies and consulting firms.
- The company has experienced hypergrowth, with a 15x increase in annualized revenue since launch.
- Listen Labs has raised $100M in funding from investors including Ribbit Capital and Sequoia.
- The company serves 15% of Fortune 100s and has enterprise wins with major clients.
- Research that previously took weeks is now completed in days.