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About the Role

We’re on a mission to back the UK’s small businesses by providing them with the funding they need quickly and efficiently through our innovative platform. Join a high-performing team that supports each other and makes a real impact.

Responsibilities

• Provide comprehensive support to SME business owners, assessing their financial situations, diagnosing problems, and proposing solutions.
• Build rapport and understand customer needs to deliver exceptional service and meet quality standards.
• Support small business customers and protect investor returns by managing accounts with a focus on cash collection and aged debt clearance.
• Minimize loan defaults.
• Manage personal productivity and workload to achieve service levels.
• Adopt a flexible approach to work and undertake ad hoc duties as required.
• Comply with all appropriate regulatory and FCA guidelines.

Requirements

• Customer facing experience (6+ months) within a Financial Services organisation.
• Proven experience in consistently achieving targets, SLAs, and KPIs.
• Organized with great attention to detail.
• Ability to use multiple systems concurrently.
• Ability to empathize with borrowers and assist them in solving issues.
• Motivated and deadline-driven individual.
• Ability to work under pressure while maintaining work quality.
• Proactively identify ways to use Generative AI to streamline daily tasks and improve productivity.
• Confident using approved AI tools safely and effectively.

Skills

• Customer service
• Cash collection
• Debt clearance
• Generative AI tools

Location

• London

Work Type

• Hybrid
• 3 days in the office

Experience Level

• 6+ months customer facing experience in Financial Services

Salary/Compensations

• £32,500 - £35,000

Benefits

• Benefit allowance tailored to individual needs
• Private medical and dental insurance
• Health assessments
• Access to a digital GP
• Life assurance
• Share schemes
• Financial coaching
• Dedicated annual learning allowance
• Electric car scheme
• Cycle-to-work scheme
• Season ticket loans
• Award-winning parental leave policies
• Support for fertility treatments
• Barista coffee
• Subsidised Just Eat lunches

About the Company

• We are on a mission to back UK small businesses by providing them with funding through a platform that uses data to secure loans in minutes.
• We combine the energy of a fintech start-up with the stability of a public company.
• We are a high-performing team that supports each other.
• We are one of The Sunday Times Best Companies to Work For 2026.