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About the Role
We’re on a mission to back the UK’s small businesses by providing them with the funding they need quickly and efficiently through our innovative platform. Join a high-performing team that supports each other and makes a real impact.
Responsibilities
- Provide comprehensive support to SME business owners, assessing their financial situations, diagnosing problems, and proposing solutions.
- Build rapport and understand customer needs to deliver exceptional service and meet quality standards.
- Support small business customers and protect investor returns by managing accounts with a focus on cash collection and aged debt clearance.
- Minimize loan defaults.
- Manage personal productivity and workload to achieve service levels.
- Adopt a flexible approach to work and undertake ad hoc duties as required.
- Comply with all appropriate regulatory and FCA guidelines.
Requirements
- Customer facing experience (6+ months) within a Financial Services organisation.
- Proven experience in consistently achieving targets, SLAs, and KPIs.
- Organized with great attention to detail.
- Ability to use multiple systems concurrently.
- Ability to empathize with borrowers and assist them in solving issues.
- Motivated and deadline-driven individual.
- Ability to work under pressure while maintaining work quality.
- Proactively identify ways to use Generative AI to streamline daily tasks and improve productivity.
- Confident using approved AI tools safely and effectively.
Skills
- Customer service
- Cash collection
- Debt clearance
- Generative AI tools
Location
- London
Work Type
- Hybrid
- 3 days in the office
Experience Level
- 6+ months customer facing experience in Financial Services
Salary/Compensations
- £32,500 - £35,000
Benefits
- Benefit allowance tailored to individual needs
- Private medical and dental insurance
- Health assessments
- Access to a digital GP
- Life assurance
- Share schemes
- Financial coaching
- Dedicated annual learning allowance
- Electric car scheme
- Cycle-to-work scheme
- Season ticket loans
- Award-winning parental leave policies
- Support for fertility treatments
- Barista coffee
- Subsidised Just Eat lunches
About the Company
- We are on a mission to back UK small businesses by providing them with funding through a platform that uses data to secure loans in minutes.
- We combine the energy of a fintech start-up with the stability of a public company.
- We are a high-performing team that supports each other.
- We are one of The Sunday Times Best Companies to Work For 2026.