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About the Role

The Medical Respite program provides a safe haven for individuals experiencing homelessness to recover from medical conditions. This role oversees daily operations, ensuring resident safety, comfort, and operational efficiency while working as part of a multi-disciplinary team to deliver client-centered services. The initial 30-day training period will be held at various locations, Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities

Foster a community of safety, inclusion, and healing aligned with established Medical Respite Care standards.
Oversee all day-to-day activities during assigned shifts, ensuring smooth operations and compliance with program policies.
Ensure a safe, clean, and comfortable environment for residents and staff.
Manage Respite Community Assistants, providing guidance, training, and support.
Actively participate in weekly case conferencing, team meetings, and process groups.
Manage Respite Community Assistant call-ins, schedule adjustments, and coverage.
Coordinate with other supervisors for smooth shift transitions and continuity.
Ensure proper onboarding for new residents, including orientation to policies and procedures.
Supervise staff in maintaining the safety and security of residents, staff, and property.
Oversee accurate and timely completion of incident reports, logs, and other documentation.
Coordinate meal and laundry services during assigned shifts.
Oversee resident rounds and respond to immediate needs.
Assist with activities, including preparation and cleanup.
Ensure Respite Community Assistants regulate personal belongings and maintain community cleanliness.
Provide performance feedback to Respite Community Assistants and resolve related issues.
Assist in monitoring operational costs and managing resources effectively.
Ensure efficient utilization of respite community resources, including supplies and meal services.
Ensure critical information is passed on to the next shift supervisor for continuity of care.
Assist with covering other shifts in case of emergencies or staff shortages.
Perform other duties as assigned to support community operations.

Requirements

3 years of direct service experience in an emergency shelter or homeless services management.
Basic Life Support (BLS) certification through the American Heart Association required within 30 days of employment.
Crisis Intervention Certification required within 30 days of employment.
Food Handling Certification required within 30 days of employment.

Skills

Clear and effective communication with residents, staff, and leadership.
Professional and timely handling of resident concerns and complaints.
Ensuring confidentiality of all resident information.
Strong supervisory skills for managing staff, providing training, and enforcing policies.
Ensuring compliance with local, state, and federal regulations, including health and safety standards.
Ability to work collaboratively with staff, leadership, and community partners.
Ability to assess situations and manage crises effectively.

Location

Various locations (for training)

Work Type

Full-time

Experience Level

3 years of direct service experience

Education Level

High School Diploma or equivalent (higher degree accepted)