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About the Role
The Community Health Worker Specialist (CHW Specialist) is a trusted member of the community, possessing an advanced understanding of the patient culture, languages, socio-economic status, and life experiences of the community served. This role provides experienced cultural mediation between healthcare, social services, and the community, overseeing complex patient issues and making referrals. The CHW Specialist helps patients access needed services and resources, builds individual and community capacity, and provides high-level support for social services, clinical education, advocacy, and health coverage applications. This role also involves precepting, onboarding, teaching CHW interns and entry-level CHWs, patient documentation, project organization, and team collaboration, functioning as a team leader.
Responsibilities
- Plans and manages event logistics, inventory of resources, and distribution of educational materials.
- Mentors staff while providing constructive feedback for program improvement.
- Organizes and facilitates discussions and feedback sessions with stakeholders.
- Oversees multiple staff activities and provides reports on productivity and project milestones to leadership.
- Identifies new opportunities to collaborate and maintains existing partnerships with community organizations, state and federal navigation partners.
- Oversees programming needs for specialty programming.
Requirements
- Proficient in Community Health Worker II job duties.
- Advanced knowledge of enterprise and community resources and the ability to provide referrals.
- Experienced ability to connect patients with community resources and make referrals.
- Advanced ability to communicate verbally and nonverbally using coaching, motivational interviewing, and active listening skills.
- Skilled in leading task prioritization, flexibility, and willingness to learn new responsibilities.
- Advanced ability to exhibit compassion, vulnerability, and empathy.
- Advanced ability to manage projects and tasks independently.
- Advanced ability in providing person-centered care that is inclusive and culturally competent.
- Advanced ability to teach community-based classes.
- Skilled in providing and coaching patients in effective management of their health and social resources.
- Ability to present information in a public forum and facilitate respectful and informative discussions.
- Advanced skills in establishing, maintaining, and extending positive working relationships with internal and external partners.
- Skilled in community health care issues and services.
- Working knowledge and experience with Microsoft Office Products.
- High School Diploma.
- 5 years of community-based working experience.
- Able to perform the duties of the CHW II.
- Certification as a Community Health worker within 6 Months of hire.
Skills
- Cultural mediation
- Patient navigation
- Community health education
- Coaching
- Motivational interviewing
- Active listening
- Task prioritization
- Flexibility
- Compassion
- Vulnerability
- Empathy
- Project management
- Person-centered care
- Inclusive care
- Culturally competent care
- Teaching community-based classes
- Health resource management
- Public speaking
- Facilitation
- Relationship building
- Community health care issues
- Microsoft Office Products
Location
- Community
Work Type
- Full-time
Experience Level
- 5 years
Education Level
- High School Diploma
- Certification as a Community Health worker
About the Company
- Central Health