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About the Role

The Complex Director of Human Resources is responsible for staffing qualified personnel, ensuring employment statute compliance, overseeing all aspects of wage, benefit, and worker’s compensation, directing and administering training programs, and providing employee relations coaching, counseling, and discipline for an assigned portfolio of hotels.

Responsibilities

• Direct and supervise Human Resources staff.
• Prepare and maintain Human Resources budget.
• Maintain current knowledge of all Human Resources/employee regulations and laws, ensuring property compliance.
• Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings and implement compliance policies.
• Communicate new policies, information, and directives to all employees.
• Instruct staff in the interpretation of HR policies and procedures.
• Ensure staff compliance with HR policies and procedures.
• Coordinate and monitor recruitment, screening, and reference checking of all non-exempt personnel.
• Recruit, interview, and recommend all exempt personnel.
• Maintain employee benefits programs.
• Set up, approve, and maintain all wage and salary programs, including performance evaluations.
• Recommend and/or approve all employee transitions (new hire, transfer, promotion, etc.).
• Maintain an open door policy.
• Monitor and analyze turnover statistics.
• Conduct training classes.
• Update and submit required reports in a timely manner.
• Participate in and monitor the safety committee in compliance with Loss Prevention SOP’s.
• Ensure compliance with all HR-related Loss Prevention SOP’s.
• Establish and maintain a safety incentive program.
• Become a certified trainer in all current HR training modules.
• Participate in and monitor the effectiveness of the Highgate Hotel Enrichment committee.
• Maintain the Heroes of Hospitality (Employee of Month/Year) program.
• Practice positive employee relations, including coaching, counseling, and discipline.
• Develop and maintain “no cost” benefit programs.
• Monitor the Service Standards by Position training program.
• Participate in and monitor orientation programs.
• Develop managers for future advancement.
• Ensure managers are using coaching, counseling, and discipline to address issues/concerns.
• Ensure the Associate Opinion Survey is completed by all employees.
• Condense and expedite paperwork, develop internal communications, and improve record keeping.
• Develop and maintain a suggestion box program.
• Plan and edit employee newsletter.
• Manage all personnel files.
• Manage resume and application files.
• Develop and monitor recruitment resources.

Requirements

• At least 5 years of progressive Human Resources experience in a hotel or related industry; OR a 4-year college degree and at least 2 years of related experience; OR a 2-year college degree and 3 or more years of related experience.
• Previous supervisory responsibility required.
• College course work in a related field is helpful.
• Familiarity with and knowledge of employment laws required.
• Long hours may be required.
• Must maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Skills

• Human Resources
• Staffing
• Employment Law Compliance
• Wage and Benefit Administration
• Worker's Compensation
• Unemployment Claims
• Training Program Development and Administration
• Employee Relations
• Coaching
• Counseling
• Discipline
• Budget Management
• Recruitment
• Screening
• Reference Checking
• Interviewing
• Employee Benefits Management
• Wage and Salary Programs
• Performance Evaluations
• Employee Transitions
• Turnover Analysis
• Safety Committee Participation
• Loss Prevention SOPs
• Safety Incentive Programs
• Training Module Certification
• Hotel Enrichment Committee Participation
• Employee Recognition Programs
• Service Standards Training
• Orientation Programs
• Manager Development
• Associate Opinion Surveys
• Internal Communications
• Record Keeping
• Suggestion Box Programs
• Employee Newsletter Management
• Personnel File Management
• Resume and Application Management
• Recruitment Resource Development
• Verbal Communication
• Written Communication
• Active Listening
• Multitasking
• Prioritization
• Time Management

Location

• Midtown West, Manhattan

Work Type

• Full-time

Experience Level

• 5+ years progressive HR experience in hotel/related industry
• 2+ years related experience with 4-year degree
• 3+ years related experience with 2-year degree
• Previous supervisory experience required

Education Level

• 4-year college degree
• 2-year college degree

Benefits

• Employee benefits programs
• “No cost” benefit programs

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.