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About the Role
Cayenta is seeking an Application Consultant to support strategic IT transformation for utility clients. This role acts as a liaison between Operations, R&D, and clients, requiring product expertise and client process advisory for utility CIS implementations. The position is project-driven, supporting a variety of services for clients implementing and optimizing Cayenta CIS solutions.
Responsibilities
- Implement and manage superior utility CIS technology solutions.
- Provide implementation support to new clients, guiding them through the process, ensuring completion, and resolving issues.
- Train users on system setup, administration, and maintenance.
- Perform business analysis, including gap analysis, root cause analysis, business process reviews, and requirements elicitation.
- Configure applications based on client business needs and best practices, understanding utility business processes.
- Manage the user acceptance testing and change management process, ensuring stakeholder satisfaction.
- Create user and handover documentation for support staff.
- Identify opportunities to recommend additional products and services to clients.
- Support Project Managers in managing engagement contracts, escalating bottlenecks, and providing project updates.
- Deliver implementation services efficiently to meet project milestones and support resource utilization.
- Provide subject matter expertise to R&D and operational groups by understanding market trends and client needs.
Requirements
- Problem-solving, critical thinking, and analytical skills.
- Excellent written and verbal communication skills across all organizational levels.
- Willingness to work at all levels of the client organization.
- Experience working with both business and IT groups, preferably in utility CIS implementation or enterprise software.
- Curiosity and willingness to adopt emerging AI tools for workflow improvement, problem-solving, and efficiency.
- Comfort using AI-enabled tools such as Copilot, chat-based AI, and automation solutions.
- Ability to travel an average of 50% of the time within North America.
- Must hold a current, valid passport and be legally eligible to travel internationally, including any required travel visas for entry into Canada, the United States, and the Caribbean.
Skills
- AI tools
- Copilot
- Chat-based AI assistants
- Automation tools
- Utility CIS implementations
- Business analysis
- Gap analysis
- Root cause analysis
- Business process reviews
- Requirements elicitation
- Application configuration
- User acceptance testing
- Change management
- User documentation
- Project management support
- Subject matter expertise
- Software implementation
- SQL
- Customer Information System (CIS) processes and functionality
- Influencing skills
- Coaching skills
Location
- Remote (Canada and US)
Work Type
- Remote
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- 65K - 85K
Benefits
- 3 weeks’ vacation
- 5 personal days
- Comprehensive Medical, Dental, and Vision benefits
- Employee stock ownership
- RRSP/401k matching programs
- Lifestyle rewards
- Remote work
About the Company
- Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries.
- Cayenta’s products, services and customer relationships provide the foundation for continued innovation and growth.
- Harris is a leading provider of mission critical software to the public sector in North America.
- As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.
- Our success has been realized through investments in our proprietary software and market expertise.
- This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success.
- Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.