About the Role
This position coordinates and dispatches shipments, performing a variety of tasks related to order fulfillment.
Responsibilities
- Monitors activities for service orders.
- Updates reports as required.
- Records inbound and outbound equipment.
- Monitors scheduled versus actual equipment types.
- Investigates overdue shipments.
- Records time of departure, destination, cargo, and expected time of return.
- Serves as Senior Dispatcher and may train and certify dispatch associates.
- Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
- Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
- Learns, understands and works with the enterprise dispatching system.
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Skills
- Strong communication skills
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Accurate and rapid data entry and retrieval
Work Type
- Permanent
Experience Level
- 2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
Education Level
- High school diploma, GED or International equivalent
Salary/Compensations
- $22.75 per hour to $24.00 per hour
- $22.75/hr to $37.00/hr
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
About the Company
- Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
- We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
- As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain.
- With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
Equal Opportunity
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
- UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
