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About the Role

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion. Inspires confidence through a professional, approachable, and service-oriented demeanor. Complies with and enforces all safety and security rules and regulations.

Responsibilities

• Performs routine interior and exterior patrols to ensure safety and security.
• Conducts inspections to identify vulnerabilities, hazards, and fire conditions.
• Audits Interim Life Safety Measures.
• Manages patient valuables.
• Performs contraband searches.
• Assists team members, patients, and visitors with information, directions, and physical help.
• Ensures traffic control and monitors visitor conduct.
• Confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary.
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations and physically intervenes in accordance with training.
• Investigates incidents on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader with supporting documentation.
• Performs liaison rounding duties to cultivate partnerships with all departments and units.
• Delivers security awareness education to team members.
• Liaisons with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors law enforcement prisoner patient guard assignments.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, and conducted energy weapon use.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents.
• Completes patrolling with a community-oriented approach.

Requirements

• Must meet State of IL Department of Financial and Professional Regulation licensing requirements and be able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course with semi-automatic pistol endorsement.
• Willingness to carry a department authorized firearm while on duty.
• The firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.
• Probationary Officers must complete range qualification within their 90-day probationary period and must attend the first qualification date within their probationary period.
• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
• Must be able to push/pull with 35 lbs. of force.
• Must possess the hand strength, dexterity, and ability to safely operate a firearm.
• Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
• Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Skills

• Customer service
• Professionalism
• Fairness
• Compassion
• Alertness
• Observance
• Ethics
• Radio communications
• Verbal de-escalation
• Hemorrhage control
• CPR
• Application of clinical restraints
• Conducted energy weapon (e.g. TASER) use
• Interview and Interrogation tactics
• Community-oriented approach
• Emotional intelligence
• Empathetic and compassionate responses
• Collaboration with medical staff and external law enforcement
• Calm under pressure
• Positive intent
• Innovative solutions
• Mature judgment
• Sound reasoning
• Courteous and tactful demeanor
• Assessing dangerous situations
• Verbal communications
• Written communications
• Computer use (Microsoft Word, Excel, navigating a web page, database entry)
• Defending self and/or others
• Effective communication with people
• Hearing radio and telephone communications
• Clear diction via radio and telephone
• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness
• Presenting material
• Facilitating meetings

Location

• Good Samaritan hospital; Downers Grove, IL.

Work Type

• Full Time
• Hybrid

Experience Level

• 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Education Level

• High School Diploma or GED

Salary/Compensations

• $22.90 - $34.35

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About the Company

• Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
• Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.
• Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
• It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.
• Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.
• Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Equal Opportunity

• All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.