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About the Role
The Solution Architect leads sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
Responsibilities
- Serve as a trusted advisor to the client
- Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
- Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Requirements
- 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
- Extensive experience with configuration and customization on the Salesforce platform a must.
- Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required
- Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
- Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to connect with people in diverse roles
- Resourceful and entrepreneurial thinker who can work through and solve problems
- Possible travel of about 25%, but exact travel requirements will vary based on customer.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
- Experience working with clients within the Public Sector industry.
- Experience working with Salesforce GovCloud or GovCloud Plus.
- This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Skills
- Salesforce product knowledge
- Industry experience
- Consulting experience
- Client's business knowledge
- Communication skills
- Solution knowledge
- Technical knowledge
- Presentation skills
- Facilitation skills
- Analysis skills
- Problem-solving skills
- Agile approach
- Experience Cloud
- Salesforce certifications
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years of shown experience in enterprise-level projects
- Authority level experience defining system architecture
- Relevant Salesforce certifications and consulting experience are strongly recommended
Education Level
- Degree or equivalent relevant experience required
Salary/Compensations
- CAD 115,200 to CAD 165,200 annually
Benefits
- Company bonus
- Incentive for sales roles
- Equity
- Benefits
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Ready to level-up your career at the company leading workforce transformation in the agentic era?
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.