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About the Role

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. In this role, you will be responsible for Quality Assurance, keeping the integrity of the specimen and guaranteeing each specimen complies with CAP and specimen processing regulations.

Responsibilities

• Responsible for Quality Assurance, keeping the integrity of the specimen and guaranteeing each specimen complies with CAP (College of American Pathology) and specimen processing regulations implemented by the New York State Department of Health and CLIA.
• Responsible for generating and sorting the QA report on a daily basis.
• Communicate QA issues with external clients in an effort to obtain correct information to process the case.
• Prioritize work and meet deadlines.
• Ensure to Resolve and document all QA cases with a proper and clear Resolution.
• Communicate with the Sales Force when added assistance is needed to resolve QA issue.
• Utilize Fax Authorization Forms to retrieve pertinent information needed to resolve a QA case that must be CAP (College of American Pathology) compliant before processing.
• Ensure fax authorizations are filled out correctly and returned promptly.
• Follow up with pathologist and the VP of QA when unsure of how to proceed with a given situation.
• Communicate repeat issues to Sales Representative.
• Follow up with the lab supervisors when discrepancies occur on accessioned and grossed cases.
• Contact, communicate, and verify all site discrepancies between requisitions and slides discovered by pathologist to the external client.
• Return specimen to clients when necessary using FedEx website and document returns and cancelations.
• Communicate all incorrect and unnecessary flags with management.

Requirements

• Previous experience with customer service
• Proficiency in Microsoft Office and other computer applications
• Excellent written and verbal communication skills
• This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.
• Employees are expected only to access PHI when it is required to fulfill job duties.

Location

• Rye Brook, NY

Work Type

• Full-time
• 1st Shift

Education Level

• Associates degree

Salary/Compensations

• $18.00-$25.00/hr

Benefits

• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match

About the Company

• We're not just a workplace - we're a Great Place to Work certified employer!
• Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.
• At Sonic Healthcare USA, we emphasize teamwork and innovation.
• Sonic Anatomic Pathology
• We’ll give you: Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• A sense of belonging – we’re a community!

Equal Opportunity

• Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.