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About the Role

MLSE is seeking a candidate to ensure standardized training and documented systems are established, implemented, and maintained for the housekeeping department at Scotiabank Arena. This role focuses on cultivating positive growth within the department, measured by guest experience, brand standards, and colleague experience.

Responsibilities

• Establish goals, measurements, and results for department supervisors and housekeeping staff.
• Develop and update job descriptions, job task checklists, and standard operating procedures.
• Supervise equipment and supply usage and place orders.
• Meet with vendors to discuss housekeeping department matters.
• Prioritize, implement, and supervise deep cleaning and job cycle projects.
• Schedule, train, assign, review, and evaluate staff work.
• Prepare and maintain housekeeping records and reports.
• Assign responsibility, take corrective action, demonstrate leadership, evaluate, mentor, and motivate the housekeeping supervisory team and staff.
• Supervise with facts, focus on results, provide clear direction, and encourage innovations.
• Oversee equipment, tags, and report deficiencies.
• Complete building inspections to ensure tasks are completed, MLSE cleaning standards are met, and adherence to cleaning procedures.
• Monitor and revise departmental health and safety tools, including WHMIS training programs.
• Ensure a safe work environment is maintained and that all colleagues are committed to working safely.
• Ensure adherence to MLSE service standards and policies.
• Perform other duties as required.

Requirements

• Available to work overnight / statutory holidays.
• Proficient in MS Office applications.
• Ability to supervise, lead, and balance multiple priorities/tasks.
• Clear verbal & written communication skills.
• Must be able to lead team-building, morale, and service culture within the department.
• Ability to work while under pressure; meet tight deadlines.
• Must be highly organized and energetic.

Skills

• Modern cleaning practices and equipment knowledge
• MS Office applications
• Supervision
• Leadership
• Balancing multiple priorities/tasks
• Verbal communication
• Written communication
• Team-building
• Morale building
• Service culture development
• Working under pressure
• Meeting tight deadlines
• Organization
• Energy

Location

• Scotiabank Arena

Work Type

• Overnight shifts

Experience Level

• Housekeeping management experience

Education Level

• University or college degree, preferably in hospitality management is an asset.

Salary/Compensations

• $28.00

About the Company

• Powered by Passion. United by Purpose. Build for Impact.
• At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
• We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together.
• We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
• We are proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
• We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
• Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
• Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential.
• Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
• This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.
• So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Equal Opportunity

• At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.