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About the Role

The Administrative Supervisor leads the Care Management team, ensuring the day-to-day operation of the program. This role provides administrative and clinical supervision to staff, including Care Coordinators and Case Assistants, and consults with Nursing and Psychiatric teams. The position may also involve performing Care Coordinator duties for an assigned caseload.

Responsibilities

• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals, and census.
• Ensure proper and timely monthly billing for services.
• Conduct and arrange staff training and development.
• Conduct performance appraisals.
• Participate in and oversee admission and discharge processes.
• Develop and improve operations, systems, effectiveness, census, and quality impact projects.
• Conduct and participate in quality assurance activities, including CPI, consumer satisfaction surveys, and chart reviews.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach and develop/maintain relationships with community service providers.
• Participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Interview and hire program staff.
• Process staff terminations.
• Schedule and monitor staff attendance and vacation to ensure coverage.
• Serve as backup to the Director or Administrative Supervisor.
• Perform other administrative duties as assigned.
• Provide individual supervision to program staff.
• Provide direct service to participants as needed.
• Coordinate care for higher-risk cases.
• Review and co-sign assessments, plans, and other documentation.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings, and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, and progress notes.
• Perform other clinical duties as assigned.
• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting.
• Coordinate staff coverage for 24-hour support.

Requirements

• Licensure in a related field of practice (LCSW, LMSW, LMHC, RN, NP).
• Master’s degree in Social Work, Nursing, Public Health, or other related social service or health profession.
• Experience working in interdisciplinary teams.
• Experience providing care management or care coordination in a medical or behavioral health environment.
• Experience working with the chronically ill, including those with serious mental illness.
• Proficiency in basic and intermediate computer skills.
• Ability to maintain statistics using various computer programs.
• Ability to read paper and electronic documents.
• Ability to perform significant data entry into various computer programs.
• Manual dexterity and hand-eye coordination for data entry and record keeping.
• Ability to travel within New York City carrying equipment weighing up to 10 pounds.
• Ability to sit (70% of the time) and stand (20% of the time).
• Ability to travel to and from appointments using varied public and private transportation options (10% of the time).

Skills

• Strong knowledge of serious mental illness and related treatments.
• Strong knowledge of recovery and person-centered practice.
• Interpersonal communication skills.
• Collaborative skills.
• Attention to detail.
• Ability to take appropriate action on constructive feedback.
• Ability to hold staff accountable.
• Conflict management skills.
• Ability to follow standard operating procedures.
• Objective situation analysis.
• Liaison skills.
• Initiation and facilitation of case conferences, meetings, among program, agency, and external stakeholders.
• Data utilization to drive and refine practices.
• Fluency in a second language such as Spanish, Russian, or Creole.

Location

• New York City

Work Type

• Office-based
• Community settings
• Home visits

Experience Level

• Five years’ experience in providing case management services to people with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience.
• Three years of supervisory experience.

Education Level

• Master’s degree in Social Work, Nursing, Public Health or other related social service or health profession.
• Licensure in a related field of practice (LCSW, LMSW, LMHC, RN, NP).

About the Company

• The Jewish Board’s Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve.
• Our staff use a culturally competent, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency.
• Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities.
• Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy.
• Care Coordinators help members figure out and take the actions needed to get and stay healthy-making it to appointments, sticking to a medication schedule, and accessing benefits.

Equal Opportunity

• We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.