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About the Role

Vestis® provides uniforms, workplace supplies, and professional cleaning services, partnering with businesses to simplify their workday and ensure their teams are safe, confident, and focused. Join us to build a career supporting the people who make it all work.

Responsibilities

• Manage overall Market Center (MC) Service results, including customer retention, growth, loss, ruin, piece budget, safety, employee retention, accounts receivable collection, renewals, Vestis Direct Sales, customer satisfaction, route sales, and credits.
• Evaluate, coach, and develop Service personnel, including District Managers and Route Personnel.
• Analyze reports and implement corrective actions for unacceptable trends.
• Foster a sales culture that promotes team selling through Together In Growth (TIG) and Shared Lead programs.
• Collaborate with Sales Manager, Account Executives, District Managers (DM), and Route Sales Representatives (RSR) on TIG opportunities and TIG days.
• Coordinate and direct assistance for new account installations as directed by the General Manager.
• Manage daily activities of Customer Service Program(s) for the Service Department.
• Ensure District Managers visit all required customers quarterly to review growth and service opportunities.
• Ensure District Managers conduct weekly Route Performance Meetings with each RSR.
• Hold RSRs accountable for timely response and resolution of all Service Requests.
• Set clear expectations for customer service and lead by example.
• Ensure DMs spend 60% of their time traveling with service professionals on route, conducting observations and visiting customer locations.
• Ensure DMs and RSRs proactively follow up on at-risk accounts and expeditiously resolve service concerns.
• Coach and assist DMs on negotiating and securing renewal agreements that protect pricing and profitability.
• Recruit, select, and hire DM and Route Sales employees.
• Conduct weekly one-on-one meetings with each DM to review performance trends, coach, and identify improvement opportunities.
• Deliver and participate in training to meet customer retention and service goals.
• Maintain daily remote contact with DMs to address pending items and ensure timely resolution.
• Conduct performance evaluations for District Managers, providing detailed feedback on management, leadership skills, and goal attainment.
• Ensure DMs effectively collect accounts receivable and provide assistance when necessary.
• Ensure DMs protect and manage merchandise control processes.
• Promote and sustain a safety culture.
• Investigate and report all accidents or incidents within 24 hours of notification.
• Maintain high moral character and business ethics aligned with Vestis Corporate Standards.
• Support continuous improvement by making and implementing suggestions.
• Lead meetings and complete administrative work to improve customer satisfaction.
• Directly resolve or elicit expertise from company staff to resolve matters pertaining to profitable, safe, and efficient Market Center operations.
• Maintain compliance with all Federal, State, and Local laws and regulations affecting the Market Center.
• Comply with Federal Regulations and Company safety policies and practices to promote safety awareness.
• Perform other duties as required or assigned.
• Spend 70% of time in MC Service Department driving execution of service processes to meet expected results and 30% in the field teaching, training, and developing District Managers (exception: if routes report directly, 60% in MC Service Department, 40% in field).
• For Service Managers with direct routes: spend 20% of time traveling to customer locations and/or conducting route observations.
• Ensure direct RSRs respond to and resolve all Service Requests timely.
• Coordinate collections for accounts receivable with direct routes.
• Complete in-person Route Performance meetings with each direct RSR weekly.
• Maintain daily remote contact with RSRs to address pending items and ensure timely resolution.

Requirements

• Maintain high moral character and business ethics that coincide with Vestis Corporate Standards for business conduct.
• Comply with all Federal, State and Local laws and regulations that affect Market Center.
• Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers.
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Skills

• Sales
• Customer Service
• Leadership
• Team Management
• Coaching
• Training
• Performance Analysis
• Problem Solving
• Communication
• Negotiation
• Recruiting
• Safety Management
• Compliance

Location

• Roswell, GA

Work Type

• Full-time

Experience Level

• Management

About the Company

• Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America.
• Vestis® is a leader in the B2B uniform and workplace supplies category.
• Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets.
• The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Equal Opportunity

• Vestis® is an equal-opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• Vestis Commitment to Equal Opportunity Employment
• If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
• Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship.
• To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
• Please note that this phone number is to be used solely to request an accommodation with respect to the online application process.
• Reasonable accommodation requests are considered on a case-by-case basis.