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About the Role

As the Order Management Team Lead, you will lead a high-performing team responsible for executing customer orders for complex, custom-engineered high-voltage equipment. You will provide day-to-day leadership, coaching, and operational direction while maintaining ownership of a portfolio of customer accounts and orders. This role requires an action-oriented individual skilled at mobilizing various stakeholders to deliver results, coordinate revenue forecasting, remove execution barriers, establish operational priorities, and drive accountability. You will also champion the adoption of modern digital and AI-enabled tools to improve productivity and decision-making.

Responsibilities

Lead, coach, and develop the Order Management team to deliver excellence across the full order lifecycle.
Manage a portfolio of customer accounts and orders while providing operational leadership to the team.
Coordinate monthly revenue forecasting and drive the team and stakeholders to achieve revenue targets.
Own and monitor the order pipeline; identify execution risks, remove barriers, drive accountability, and escalate issues.
Ensure adherence to clean handover policies, SAP order management processes, and customer documentation standards.
Align with Planning, Engineering, Production, Procurement, Logistics, Finance, and Sales to mitigate risks and ensure timely order execution.
Conduct regular operational reviews with the team and key functional stakeholders.
Track and improve KPIs including order cycle time, backlog conversion, on-time delivery, revenue realization, documentation performance, customer satisfaction, and team productivity.
Champion the adoption of AI-enabled tools and digital solutions, coaching team members and identifying opportunities to automate.
Lead and support continuous improvement initiatives across tools, processes, and team performance.
Act as the primary escalation point for internal and external issues related to order execution, customer commitments, and operational performance.

Requirements

5+ years of experience in Order Management, Operations, Customer Operations, Supply Chain, or a related function within a custom manufacturing or industrial environment.
Proven experience managing customer orders while leading or mentoring teams in a fast-paced operational environment.
Strong knowledge of SAP SD and experience managing customer orders in ERP systems.
Working understanding of Incoterms, export controls, and commercial contract execution.
Experience managing customer relationships and balancing multiple priorities across a portfolio of accounts.
Proven ability to coordinate cross-functional stakeholders to resolve issues, manage priorities, and deliver customer commitments.
Demonstrated AI fluency and experience leveraging modern AI platforms to improve productivity, communication, reporting, analysis, and operational decision-making.
Proven ability to identify opportunities for automation, digitalization, and AI-enabled workflow improvements.
High sense of urgency and ownership; capable of making sound decisions and driving execution under pressure.
Skilled at building relationships, influencing without authority, and holding teams accountable for results.
Excellent organizational, analytical, and communication skills with the ability to manage competing priorities.
Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
Bilingual in English and another language (French, Spanish, or Portuguese) is an advantage.
Experience within the utility, OEM, or custom-engineered manufacturing sectors is highly valued.

Skills

SAP SD
Incoterms
Export controls
Commercial contract execution
AI fluency
ChatGPT
Microsoft Copilot
Claude
Gemini
Automation
Digitalization
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Power BI
Tableau
Revenue dashboards

Location

Scarborough, ON

Work Type

Full-Time
On-Site

Experience Level

Senior (5+ years)

Education Level

Project Management Professional (PMP) certification is considered a strong asset.

Salary/Compensations

CAD 95000 - 120000 / Annually

Benefits

Paid vacation
Group health benefits
Pension plan
Bonus
Additional employee programs

About the Company

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission.
With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.
We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices.
Our culture emphasizes continuous improvement, attention to detail, and adaptability, while fostering an inclusive and respectful environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed.
Our Values: Trust, Responsibility, Excellence, Navigating Change, Candor, Humility.

Equal Opportunity

Trench is an equal opportunity employer and is committed to building a diverse and inclusive workforce.
We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities throughout the recruitment and selection process.
Trench uses artificial intelligence and automated tools as part of its recruitment and screening processes to support efficient and fair candidate evaluation.