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About the Role

The Sales + Service Coordinator will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients.

Responsibilities

• Respond to group inquiries and other requests in a timely manner
• Block groups in hotel systems
• Prepare, show rooms, and give tours to walk-in clients
• Create and distribute flyers for special events
• Oversee group blocks and rooming lists, ensuring accuracy using our reservation system
• Route billing, payments, etc.
• Prepare reports for revenue management and sales teams
• Assist with scheduling and servicing meeting rooms as needed
• Order and inventory sales amenities and supplies
• Provide support and sales insight
• Other duties as assigned by management

Requirements

• Must have a positive attitude and willingness to learn.
• Sales experience in hospitality or in a related field.
• Possess highly developed verbal & written communication skills.
• Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills.
• Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Regularly required to inspect and visually observe details at close range (within a few feet) and from long range.
• Frequently walking around the property to give tours of the building.
• Ability to read, write, understand and communicate with others effectively using the English language.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to read and interpret business records and statistical reports in English.

Skills

• Guest Relations
• Name Use
• Guest Satisfaction
• Recovery
• Hotel Knowledge
• Events Awareness
• Technology Understanding
• Phone Etiquette
• Communication
• Can Do Attitude
• Collaboration
• Sales experience
• Verbal communication skills
• Written communication skills
• Influence
• Negotiation
• Friendly service
• Professional selling skills
• Independent work
• Multitasking
• Attention to detail
• Meet deadlines
• Organization skills
• Presentation skills
• English language proficiency

Location

• New York City

Work Type

• Full-time

Experience Level

• Sales experience in hospitality or in a related field

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.