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About the Role

Carlton House provides transitional shelter for refugees and newcomers with embedded mental health and addictions supports. The Transitional Housing Worker (THW) will support clients with their mental health and social care needs, working closely with the team to achieve client goals. This role ensures clients have access to support and responds to situations during their shifts, which include evenings and overnights, contributing to seamless and coordinated support for refugees settling in Toronto.

Responsibilities

Provide on-site support including direct ADL support, group facilitation, social recreational programming, conflict resolution, and supportive counselling.
Manage crisis prevention/intervention and risk assessment/management.
Monitor and follow-up with clients.
Perform administrative tasks including documentation and coordination of shelter operations.
Maintain trusting, respectful, and collaborative working relationships with clients and colleagues.
Liaise with CMHA Toronto, City of Toronto service providers, and other community supports.
Provide on-site mental health and addictions support tailored to client needs.
Deliver settlement navigation, support, information, orientation, and shelter support at Carlton House.
Facilitate internal/external referrals for services not provided by the program.
Facilitate group and individual sessions for skill-building, life skills training, and addressing diverse client needs.
Develop and implement community outreach plans.
Provide flexible support, including evenings and weekends, assisting clients with migration and integration.
Help prepare and serve meals, maintaining kitchen routines and food safety standards.
Offer transitional shelter support, safety, and long-term housing plans.
Develop therapeutic alliances with clients and their support systems using a trauma-informed and strength-based approach.
Advocate on behalf of clients and connect them with community resources.
Establish effective working relationships with staff of other agencies.

Requirements

Minimum college diploma in Social Work/Social Sciences, Recreation/Rehabilitation Therapy, or a combination of education and related work/life experience.
Minimum of two years’ experience in direct service delivery.
Work experience in the settlement and/or community work sectors supporting adults with mental health and addictions needs.
Sound knowledge of crisis intervention/prevention, addiction issues, recovery-oriented approaches, culturally competent care, trauma-informed care, and severe and persistent mental illness.
Solution-focused approach to work.
Ability to manage crises.
Ability to work with diverse cultural and linguistic backgrounds/communities, demonstrating a non-homophobic and anti-racist approach.
Ability to work within a multidisciplinary team.
Ability to work independently.
Effective analytical, assessment, and decision-making skills.
Trained in trauma-informed care, family-centered practices, culturally competent care, and motivational interviewing.
Adherence to COVID-19 policy and proof of vaccination required.

Skills

Direct ADL support
Group facilitation
Social recreational programming
Conflict resolution
Supportive counselling
Crisis prevention/intervention
Risk assessment/management
Monitoring and follow-up
Documentation
Coordination of shelter operations
Mental health support
Addictions support
Settlement navigation
Referral facilitation
Skill-building
Life skills training
Community outreach
Meal preparation and service
Food safety standards
Therapeutic alliance development
Trauma-informed care
Strength-based approach
Client advocacy
Community resource connection
Inter-agency collaboration
Culturally competent care
Recovery-oriented approaches
Motivational interviewing

Location

213 Carlton Street

Work Type

Relief
Evening shifts
Overnight shifts
Weekday shifts (Monday–Friday)
Day shifts (8:00am–4:00pm)
Evening shifts (4:00pm–12:00am)

Experience Level

Minimum two years’ experience in direct service delivery
Work experience in the settlement and/or community work sectors

Education Level

Minimum college diploma in Social Work/Social Sciences, Recreation/Rehabilitation Therapy or a combination of educational and related work/life experience

Salary/Compensations

$30.19 per hour

Benefits

Health Care of Ontario Pension Plan (HOOPP)
Work-life balance and flexibility
Opportunities for learning and advancement
Positive and fair workplace culture
Training and development opportunities
Encouragement for continuous learning

About the Company

CMHA Toronto is the city’s leading community mental health agency.
We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
We take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
Our goal is to help everyone thrive in the community.

Equal Opportunity

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment.
CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer.
We encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women.
We recognize and honour the intersectionality of equity-based identities.
Personal experience with mental health issues, either through self or a loved one, is an asset.
If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.