Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Fred Victor is seeking an Overnight Housing Worker to join their 145 Queen Housing Programs. This role supports chronically homeless tenants in accessing and maintaining supportive housing, focusing on harm reduction, eviction prevention, and community engagement. The program aims to provide a safe space for individuals experiencing deep poverty, trauma, and substance use challenges.
Responsibilities
- Provide welcoming, friendly, and professional front desk support.
- Answer phones, field tenant questions, and take work orders.
- Assist with medication and distribute notices.
- Liaise with other workers and professionals.
- Use community development and conflict resolution to support tenants in cooperative living.
- Educate tenants on tenancy responsibilities and Residential Tenancies Act.
- Liaise with Security personnel to ensure a safe and secure housing environment.
- Identify, intervene, and deescalate crisis situations.
- Assist tenants in developing crisis management skills.
- Address housing-related issues including behavior, social isolation, mental health, substance use, and hygiene.
- Encourage tenants to problem-solve and access community resources.
- Work from trauma-informed, community development, harm reduction, client-centered, and collaborative approaches.
- Work as part of the Housing Team.
- Collaborate with University Health Network’s Social Medicine Team for clinical and health navigation.
- Support tenants to achieve health and housing-related goals.
- Work with tenants facing mental health issues, addictions, abuse, and social isolation from diverse backgrounds.
Requirements
- Demonstrated experience providing support within a harm reduction, restorative justice, and anti-oppression-based framework.
- Strong understanding of social support systems for people experiencing homelessness (Ontario Works, ODSP, CPP, Community based resources, etc.).
- Strong customer service skills.
- Highly developed written and oral communication skills.
- Strong understanding of and experience in community development practices.
- Well-developed conflict resolution, negotiation, and crisis management skills.
- Ability to work productively within a team setting.
- Strong organizational skills and ability to prioritize work.
- Flexibility in work approach.
- Well-developed interpersonal skills for effective relationships with tenants, community, external agencies, and staff.
- Proven ability to constructively give and receive feedback.
- Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
- Proven ability to challenge communities in a positive and creative way to effect better service.
- Knowledge of community-based resources.
- Knowledge of the Residential Tenancies Act.
- Experience with and proven responsibility handling money.
- Sound knowledge and understanding of Health Systems navigation and ability to collaborate with clinical supports (an asset).
- A Police Record Check is required by the final candidate prior to hiring.
Skills
- Community development
- Conflict resolution
- Crisis management
- Customer service
- Harm reduction
- Negotiation
- Organizational skills
- Problem-solving
- Restorative justice
- Teamwork
- Communication (written and oral)
- Interpersonal skills
- Health Systems navigation (asset)
Location
- 145 Queen Street East, Toronto
Work Type
- Reduced Full-Time
- Permanent
- Bargaining Unit
Experience Level
- Overnight Housing Worker
Salary/Compensations
- $29.40 per hour
Benefits
- 4 weeks of vacation to start
- 1 float day
- Paid sick leave
- Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer
- LTD with premiums 100% paid by employees
- RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
- Access to employee and family assistance plan
About the Company
- For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
- Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
- We are committed to ending homelessness, one person at a time.
- We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference.
- With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
- Many members of the management team started in relief and front-line roles.
Equal Opportunity
- Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
- As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.
- If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
- We strive to provide reasonable accommodations whenever requested.
- Information received relating to accommodation requests will be treated with confidentiality.