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About the Role

The Service Dispatch Assistant supports the daily coordination of emergency and scheduled service calls, ensuring timely response and clear communication between customers, technicians, and management. This role helps prioritize urgent no heat or hot water situations, assigns technicians based on need and availability, and maintains accurate service records. Additional responsibilities include assisting with customer concerns, monitoring technician locations, supporting oil dispatch tasks, and completing general clerical duties to keep service operations organized and efficient.

Responsibilities

Prioritize and schedule emergency service calls based on urgency.
Record and input service call information into the computer system.
Support the assignment of Service Technicians to service calls after thorough assessment.
Support the management of the service dispatch board to ensure timely evaluation and prioritization of all emergency no-heat or hot water calls.
Provide assistance in giving direction to servicemen on the best course of action in situations presenting potential liability issues.
Schedule recommendation work and other service-related appointments.
Assist in handling customer concerns in a calm and professional manner and notifying management.
Communicate unusual situations related to technical and/or customer issues to managers.
Utilize the G.P.S. system to verify the locations of the service technicians.
Support Oil Dispatch by assisting with carrier oil delivery tickets.
Review and match the Service Technicians daily trip cards against the service tickets.
Provide assistance with a variety of clerical duties to support the Team.

Requirements

High school diploma
Minimum two years’ dispatching experience in the oil industry.
Bilingual English/Spanish a strong plus.
Knowledge of CSM, Spreadsheet and Word Processing software; data entry skills a plus
Must have strong working knowledge of Westchester County and New York City boroughs.
Ability to multitask and solve problems.
Must be flexible to work various schedules, such as shift changes, weekends, and holidays.
Prolonged periods of sitting and/or standing at a desk.
Frequent use of computer keyboard and mouse.
Occasional reaching and stretching.
Occasional lifting and carrying light objects (usually up to 10 pounds).
Moving within the office environment.
Prolonged periods of computer monitor work, reading documents, and detailed work.
Frequent typing and use of office equipment.
Ability to communicate clearly over the phone, video conferencing and in person.

Skills

Strong communication skills
Data entry skills

Location

Bronx, NY

Work Type

Full-time

Experience Level

Minimum two years’ dispatching experience

Education Level

High school diploma

Salary/Compensations

$28.85 to $34.62 per hour

Benefits

Medical benefits
Retirement contributions
Three weeks (15 days) of paid vacation time per year
Tuition reimbursement
Paid volunteer time
401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
Defined Contribution Plan with an automatic contribution from Sprague
Choice of high deductible and PPO Health Plans

About the Company

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world.
We keep homes warm through Northeastern winters and hospitals cool through summer.
We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running.
From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.
Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast.
Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape.
Sprague values innovation, safety, integrity and people.
We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Equal Opportunity

Sprague is an EEO/AA employer.
We strongly encourage minorities, females, Vets and individuals with disabilities to apply.
As a federal contractor we adhere to OFCCP employment regulations.