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About the Role

We are seeking a Senior Lead Systems Engineer passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent integrations. In this role, you will architect scalable solutions that connect the systems powering Braze while redefining how employees interact with IT through conversational experiences, automation, and self-service.

Responsibilities

• Lead complex technical initiatives from concept through delivery, building integrations that span platforms such as Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other critical business systems.
• Partner closely with Security, Infrastructure, Product, and IT teams to build reliable, scalable solutions that reduce operational overhead and improve the employee experience.
• Shape long-term strategy around enterprise integrations, intelligent workflows, and agentic experiences that enable employees to get work done faster and more intuitively.
• Design and build intelligent automation that streamlines business processes across enterprise platforms, leveraging AI, agentic workflows, and modern integration patterns.
• Design and develop scalable integrations across platforms including Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other SaaS applications.
• Build conversational interfaces and self-service experiences that reduce reliance on traditional ticket-based workflows while improving service delivery and employee satisfaction.
• Design scalable, resilient solutions that improve how enterprise platforms communicate and operate together, evaluating architecture decisions with long-term maintainability, extensibility, and operational excellence in mind.
• Evaluate, pilot, and implement emerging AI technologies, large language models, MCP integrations, and agent frameworks that enable intelligent automation across enterprise systems while establishing best practices for responsible adoption.
• Build reusable automation frameworks, integration services, and internal tooling that accelerate delivery, reduce operational toil, and improve the maintainability of enterprise platforms.
• Partner with Security, Compliance, and Infrastructure teams to ensure enterprise solutions meet governance requirements while maintaining simplicity, scalability, and operational maturity.
• Continuously research emerging technologies, integration capabilities, and AI advancements that can improve scalability, reduce operational complexity, and create new opportunities for automation.
• Contribute to enterprise platform strategy and long-term technical roadmaps.
• Provide technical leadership on complex initiatives while mentoring engineers on automation, integration, and software engineering best practices.

Requirements

• 8+ years of experience designing enterprise-scale integrations and automation across modern SaaS environments.
• Strong software engineering background with experience building APIs, integrations, automation, or platform services.
• Experienced working with REST APIs, webhooks, OAuth, SCIM, GraphQL, and modern authentication standards.
• Familiar with enterprise platforms such as Okta, Workday, Slack, Atlassian, GitHub, Google Workspace, or similar SaaS ecosystems.
• Skilled in designing scalable architectures that balance business requirements, security, and operational simplicity.
• Experienced collaborating across engineering, security, infrastructure, and business teams to deliver impactful technical solutions.
• Curious, collaborative, and motivated by continuous improvement and thoughtful systems design.

Skills

• Python
• Go
• TypeScript
• JavaScript
• REST APIs
• Webhooks
• OAuth
• SCIM
• GraphQL
• Modern authentication standards
• AI agents
• MCP integrations
• LLM-powered workflows
• Enterprise AI platforms
• Terraform
• Infrastructure as Code
• Cloud automation tooling
• Event-driven architectures
• Message queues
• Serverless technologies
• Workday APIs
• Okta APIs
• Atlassian Cloud APIs
• Slack Platform APIs
• GitHub Enterprise APIs
• Google Workspace APIs
• AWS
• GCP
• Azure
• Internal developer platforms
• Enterprise integration frameworks

Location

• New York
• Austin
• Berlin
• Bucharest
• Chicago
• Dubai
• Jakarta
• London
• Paris
• San Francisco
• São Paulo
• Singapore
• Seoul
• Sydney
• Tokyo

Work Type

• Hybrid

Experience Level

• Senior Lead
• 8+ years of experience

Salary/Compensations

• USD 116,000 - 182,000/year (base)
• USD 129,000 - 202,000/year (OTE)

Benefits

• Equity grants of restricted stock (RSUs)
• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
• Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
• From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
• We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.