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About the Role
Sofitel New York is seeking a self-motivated hospitality professional to join its dynamic sales and marketing team as a Marketing Coordinator. This role supports the Director of Sales and Marketing and Marketing Managers with all aspects of the marketing process, requiring a detail-oriented, proactive individual capable of managing multiple priorities in a fast-paced luxury hospitality environment.
Responsibilities
- Assist the Marketing Manager, acting as the primary liaison between the hotel and group partners/planners.
- Communicate professionally and respond promptly via phone and email.
- Prepare VIP amenities, manage booking links, reservation changes, and ensure timely payments.
- Greet clients on-site and ensure the success of their experience in collaboration with the Sales Manager.
- Support the Director of Sales and Marketing with general office administration.
- Assist with light marketing projects, vendor management, and preparation of purchase orders.
- Handle corporate office requests and community partner communication.
- Provide light support to the business travel team.
- Support the design, production, and execution of digital and printed marketing collateral, including in-house brand materials, video signage, promotional posters, flyers, and food & beverage menus.
- Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines.
- Assist the external social media agency with content creation ideas, editorial planning, and draft post reviews.
- Assist with on-site coordination for photoshoots and video productions.
- Coordinate influencer stays, managing itineraries, stays, and on-property logistics.
- Assist with regular updates and content management across brand and group web platforms, ensuring accuracy.
Requirements
- Minimum of one year of hotel experience, with luxury hotel background preferred.
- Experience with Microsoft Outlook and Excel required.
- Passion for customer service.
- Outgoing, spirited personality with exceptional written and verbal communication skills.
- Desire to meet and exceed expectations.
- Organized and demonstrate a team player attitude.
- Some schedule flexibility requested at high demand times.
- Must be legally eligible to work in the United States.
- The hotel is unable to assist candidates in obtaining work authorization documents.
Skills
- Customer service
- Communication skills
- Microsoft Outlook
- Microsoft Excel
- Delphi (preferred)
- Opera (preferred)
- Cvent (preferred)
- Second language (desirable)
Location
- New York
Work Type
- On-property
- Permanent
- Full-Time
Experience Level
- Entry Level
Salary/Compensations
- $29.00 - $31.00 per hour
Benefits
- Employee Discount Travel Program
- Employee Assistance Program (EAP)
- Extended healthcare plan coverage
- Opportunity to develop talent and grow with the Company
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through Accor Academies
- Opportunity to earn qualifications while you work
- Opportunity to grow within your property and across the world
- Exposure to all ACCOR Hotels Worldwide
- Ability to make a difference in the local community through CSR activities
About the Company
- Where Culture, Care, and Art de Vivre Meet
- At Sofitel New York, luxury is more than a standard—it’s a feeling.
- At Accor, we are committed to diversity, inclusivity, and caring for the world around us.
- Our mission is human and essential: to bring cultures together, open windows on the world, and provide unforgettable experiences.
- We dare to question the status quo, challenge ourselves to do better, and take risks.
- Hospitality is teamwork, and we are stronger together.
Equal Opportunity
- At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively.
- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.