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About the Role

Sofitel New York is seeking a self-motivated hospitality professional to join its dynamic sales and marketing team as a Marketing Coordinator. This role supports the Director of Sales and Marketing and Marketing Managers with all aspects of the marketing process, requiring a detail-oriented, proactive individual capable of managing multiple priorities in a fast-paced luxury hospitality environment.

Responsibilities

• Assist the Marketing Manager, acting as the primary liaison between the hotel and group partners/planners.
• Communicate professionally and respond promptly via phone and email.
• Prepare VIP amenities, manage booking links, reservation changes, and ensure timely payments.
• Greet clients on-site and ensure the success of their experience in collaboration with the Sales Manager.
• Support the Director of Sales and Marketing with general office administration.
• Assist with light marketing projects, vendor management, and preparation of purchase orders.
• Handle corporate office requests and community partner communication.
• Provide light support to the business travel team.
• Support the design, production, and execution of digital and printed marketing collateral, including in-house brand materials, video signage, promotional posters, flyers, and food & beverage menus.
• Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines.
• Assist the external social media agency with content creation ideas, editorial planning, and draft post reviews.
• Assist with on-site coordination for photoshoots and video productions.
• Coordinate influencer stays, managing itineraries, stays, and on-property logistics.
• Assist with regular updates and content management across brand and group web platforms, ensuring accuracy.

Requirements

• Minimum of one year of hotel experience, with luxury hotel background preferred.
• Experience with Microsoft Outlook and Excel required.
• Passion for customer service.
• Outgoing, spirited personality with exceptional written and verbal communication skills.
• Desire to meet and exceed expectations.
• Organized and demonstrate a team player attitude.
• Some schedule flexibility requested at high demand times.
• Must be legally eligible to work in the United States.
• The hotel is unable to assist candidates in obtaining work authorization documents.

Skills

• Customer service
• Communication skills
• Microsoft Outlook
• Microsoft Excel
• Delphi (preferred)
• Opera (preferred)
• Cvent (preferred)
• Second language (desirable)

Location

• New York

Work Type

• On-property
• Permanent
• Full-Time

Experience Level

• Entry Level

Salary/Compensations

• $29.00 - $31.00 per hour

Benefits

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop talent and grow with the Company
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through Accor Academies
• Opportunity to earn qualifications while you work
• Opportunity to grow within your property and across the world
• Exposure to all ACCOR Hotels Worldwide
• Ability to make a difference in the local community through CSR activities

About the Company

• Where Culture, Care, and Art de Vivre Meet
• At Sofitel New York, luxury is more than a standard—it’s a feeling.
• At Accor, we are committed to diversity, inclusivity, and caring for the world around us.
• Our mission is human and essential: to bring cultures together, open windows on the world, and provide unforgettable experiences.
• We dare to question the status quo, challenge ourselves to do better, and take risks.
• Hospitality is teamwork, and we are stronger together.

Equal Opportunity

• At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively.
• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.