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About the Role

We are looking for someone passionate about building a high-growth business to join DoorDash for Business. In this role, you will proactively identify and solve the root causes of customer friction to reduce defects and improve the customer experience at scale. You will analyze customer support and operational data to uncover critical trends, determine the true scope and impact of issues, and design solutions that prevent problems before they occur. You will synthesize insights that highlight key pain points, advocate for the customer, and influence strategic decisions across Product, Operations, and Go-to-Market teams. This is a Strategy & Operations role with significant visibility and impact across the business.

Responsibilities

Strategize – Understand client needs, prioritize them by impact on defect ratio and customer experience, and create solutions with cross-functional partners that proactively eliminate friction.
Operate - Get to the lowest level of detail, and scale. Work directly with internal and external partners to execute short & long-term plans; act as a cross-functional success enabler and an excellent operator who can deliver both product-informed and operations-driven solutions.
Build - Deploy a data-driven approach to identify emerging customer support trends, quantify their impact, and develop solutions that prevent defects and improve the overall customer experience.
Collaborate - Work closely with cross-functional teams including Product, Operations, Marketing, and Engineering to ensure customer feedback is consistently integrated into product development and service enhancements, while also driving non-product solutions when needed.
Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. Create playbooks and templates and independently drive problems from identification through resolution.
Analyze – Leverage data to inform hypotheses and align cross-functional partners, while understanding when data is directionally sufficient to act and move forward quickly.

Requirements

6+ years of experience in strategy and operations, commercial management, operations, or consulting.
Direct management experience preferred.
High-growth startup (scaling a business from 0 - 1) experience preferred.
Proven track record of owning and leading complex cross-functional workstreams, setting strategy, driving alignment across stakeholders, and consistently delivering measurable business outcomes in fast-paced environments.
Highly analytical and strategic thinker who can synthesize complex datasets into actionable recommendations, influence decision-making, and drive business results.
Deeply customer-centric and able to balance the needs of customers, merchants, Dashers, and the business while building strong relationships and influencing stakeholders at all levels.
Thrive in ambiguity and comfortable operating with limited direction.
Proactively identify opportunities, challenge assumptions, develop strategic solutions, and drive execution from concept through implementation.
AI-forward and leverage AI, automation, and emerging technologies in novel ways to scale impact, improve team efficiency, accelerate decision-making, and solve business problems more effectively.

Skills

Advanced SQL experience strongly preferred.

Experience Level

6+ years of experience

Salary/Compensations

$136,000—$200,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

DoorDash's mission is to empower local economies.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.