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About the Role

The William Inglis Hotel – MGallery Collection is seeking a Banquet & Events Operations Manager to lead the delivery of exceptional experiences across weddings, conferences, special events, and banquet operations. This role also provides operational support to wider Food & Beverage outlets when events are not scheduled, ensuring consistent service standards and an exceptional guest experience.

Responsibilities

• Lead the operational delivery of weddings, conferences, corporate events and functions
• Lead and inspire Food & Beverage teams across daily operations, events and special occasions
• Deliver exceptional guest experiences aligned with luxury service standards
• Partner with Sales, Events and Kitchen teams to ensure seamless event execution
• Lead service briefings, team communication and operational planning
• Coach and develop supervisors and emerging hospitality leaders
• Create a positive team culture built on trust, accountability and collaboration
• Support achievement of departmental revenue and profitability targets
• Engage with guests and clients to personalise experiences and exceed expectations
• Support labour management, operational efficiency and commercial performance
• Identify opportunities to improve service, revenue and guest satisfaction
• Ensure compliance with HACCP, WHS, Accor and MGallery standards

Requirements

• Demonstrated experience managing events, conferences, weddings or functions
• Previous experience in a Food & Beverage leadership role within a luxury hotel, premium venue or high-volume hospitality environment
• Strong knowledge of restaurant and banquet operations
• A natural ability to lead, coach and inspire teams
• Experience in labour management and financial reporting is advantageous
• Excellent communication and stakeholder management skills
• A passion for guest service and creating memorable experiences
• The ability to remain calm, organised and solutions-focused in a fast-paced environment

Skills

• Event Management
• Food & Beverage Operations
• Team Leadership
• Guest Service
• Communication
• Stakeholder Management
• Labour Management
• Financial Reporting
• HACCP
• WHS

Location

• South West Sydney

Work Type

• Permanent
• Full-Time

Experience Level

• Leadership role

Benefits

• Global opportunities with Accor
• Exclusive hotel benefits (discounted accommodation, dining, experiences)
• Learning and development opportunities
• Recognition and rewards
• Supportive team culture
• Complimentary onsite parking
• Access to the ALL Heartists® program (exclusive hotel rates and discounts)

About the Company

• The William Inglis Hotel – MGallery South West Sydney is a unique luxury hotel inspired by the heritage of the thoroughbred industry, offering exceptional dining, weddings, conferences, events, and personalised guest experiences.
• As part of the global Accor family, the hotel combines boutique luxury with world-class opportunities.
• The team is passionate, creative, and committed to delivering extraordinary experiences.

Equal Opportunity

• At Accor, we believe our strength comes from the diversity of our people. We are committed to creating a welcoming and inclusive workplace where everyone is valued, respected and supported to reach their full potential.
• We provide meaningful employment opportunities, excellent working conditions and ongoing development for all team members, including those with disabilities.
• If you require any adjustments or have specific needs during the recruitment process, please let us know, we are here to support you.