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About the Role

In this dynamic role, you will be the maestro of tailored experiences, managing requests via phone, chat, and email with elegance and efficiency. Your mission is to provide seamless and extraordinary service that leaves our members wondering, “How did they pull that off?”

Responsibilities

• Engage warmly with clients, ensuring every interaction is memorable.
• Manage requests end-to-end—logging, tracking, and following up with finesse.
• Book exclusive dining, entertainment, and travel experiences.
• Plan thoughtful gifts and unforgettable experiences.
• Partner with top-tier suppliers around the world to deliver unique and luxurious offerings.
• Clearly explain terms and conditions before confirming bookings.
• Actively participate in team meetings and support colleagues globally.
• Utilize e-learning tools to enhance your skills in travel and lifestyle trends.
• Assist leadership with team initiatives as needed.

Requirements

• Proficient in English.
• At least 2 years of experience in customer service within a travel agency or travel booking role.
• Experience working on a travel GDS booking platform (e.g., Amadeus, Sabre).
• Ability to work in a fast-paced, metric-driven environment.
• Proficient multitasking and navigation in a web-based environment, including Microsoft Office Suite.

Skills

• Customer service
• Travel booking
• Travel GDS booking platform
• Multitasking
• Web-based navigation
• Microsoft Office Suite

Location

• NYC

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• Competitive salary + quarterly performance based bonuses

Benefits

• Health/dental/vision
• 401k match
• Generous PTO
• Commuter benefits
• Lifestyle discounts
• Global client network access
• World-class training
• Mentorship
• Advancement in luxury lifestyle service
• Regular appraisals
• Exclusive recognition programs for standout performance

About the Company

• Ten Lifestyle Group is a Certified B Corp committed to diversity, inclusivity, and positive impact.