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About the Role

Northstar Fertility Partners is seeking a talented and motivated IT Help Desk Technician to join their team. This role involves providing technical assistance to employees, troubleshooting issues, and maintaining system performance. The ideal candidate will have excellent communication and problem-solving skills and thrive in a fast-paced environment.

Responsibilities

• Serve as point of contact for employees needing technical assistance via Teams, Email, or Phone
• Provide technical support by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
• Guide employees through corrective steps and provide training when required
• Maintain SLAs to ensure timely addressing of needs
• Provide information and research new IT products and services
• Track problems and their resolution via the IT Ticketing System
• Provide feedback on processes and make recommendations to the IT Director
• Maintain technical documentation and service catalog for software installation, hardware configuration, and problem troubleshooting
• Collaborate with HR and Leadership on employee onboarding and offboarding

Requirements

• High School Diploma or equivalent
• Minimum of 1-2 years of working experience as an IT Help Desk Technician or System Admin
• Must have or be in the process of completing the Microsoft 365 Fundamentals Certification (MS-900)
• Experience administering Microsoft 365 required
• Familiarity with Help Desk Systems
• Prior experience supporting cloud applications
• Knowledge of computer hardware and repairs desired
• Basic knowledge of mobile devices desired
• Excellent communication and interpersonal skills
• Ability to communicate effectively with all levels in the organization
• Provide feedback on processes and make recommendations to the Head of Information Technology

Skills

• Technical Support
• Troubleshooting
• Microsoft 365 Administration
• Help Desk Systems
• Cloud Applications Support
• Computer Hardware
• Mobile Device Support
• Communication
• Interpersonal Skills
• Problem-Solving

Location

• Remote
• Hybrid

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High School Diploma or equivalent
• Microsoft 365 Fundamentals Certification (MS-900)

Benefits

• Competitive health plan (health, dental, vision)
• 401(k) with company match
• Take What You Need PTO
• Tuition Assistance
• Paid Holidays
• LTD/STD/Life Insurance
• Wellness Programs
• Ability to work hybrid or remote based on location

About the Company

• Northstar Fertility Partners is an industry leader in fertility services, specializing in surrogacy, egg donation, and family building through a constellation of expert-led companies.
• They have helped bring over 11,500 babies into the world through their services.

Equal Opportunity

• North Star and its companies are an equal opportunity employer.
• We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
• The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status.