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About the Role
Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) at its Great Neck Branch in Long Island. The CSA will ensure accurate completion of customer requests and services, respond to inquiries promptly, and process routine bank transactions. Prior experience in similar roles is a plus.
Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
- Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
- Perform account services for all Dime customers.
- Respond to customer inquiries and provide in-depth knowledge of Dime products and services to offer appropriate solutions.
- Support Branch Manager's business development efforts through in-branch sales, phone, and direct mailing campaigns.
- Report on Bank Secrecy Act (BSA) requirements, including Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and internal Suspicious Activity Tracking Reports.
- Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 compliance.
- Maintain current knowledge of bank regulatory requirements.
- Identify and service client needs for consumer and commercial lending, referring to the appropriate department.
- Make decisions within authorized limits (e.g., overdrafts, overrides, signature guarantees) in the absence of managers.
- Cross-train on both teller window and banking platform duties as needed.
Requirements
- Attach a recent resume.
- High School Diploma or equivalent required.
- Minimum 1 year retail banking experience required.
- Cash-handling experience preferred.
- Excellent customer service skills.
- Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
- Strong problem-solving skills to effectively uncover and resolve customer issues.
- Thorough understanding of compliance and record keeping requirements.
Skills
- Customer service
- Transaction processing
- Cash handling
- PC proficiency
- Network proficiency
- E-mail proficiency
- Word processing
- Spreadsheet proficiency
- Transaction research
- Problem-solving
- Compliance
- Record keeping
Location
- Great Neck, Long Island
Work Type
- Full-time
Experience Level
- Minimum 1 year retail banking experience
- Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate is a plus
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22 - $29 per hour
About the Company
- Dime Commercial Bank (Dime) is a financial institution.