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About the Role

The Employer Services Specialist I (ESS I) will manage employer communications, provide education, and troubleshoot technical assistance for the web-based system, V3, and other Funds systems. The role involves addressing employer issues, ensuring long-term problem resolution, and providing detailed information on participant benefit plan changes, contribution rates, rules, and policies. The ESS I will also plan and participate in employer meetings, seminars, and workshops, and research employee status and building account information.

Responsibilities

Communicate daily with Employers
Calculate remittance obligations and explain to Employers
Follow-up with Employers on unpaid invoices
Provide ongoing education and support of Funds' systems, programs, rules, policies, and benefits
Follow the workflow and processes of Funds operations as they relate to Employers (Billing, Collections, Audit, Eligibility and Contracts)
Interface and coordinate with Senior Management in Contracts, IT, Audit, Billing and Collections, and other departments as required
Assist with the timely onboarding of Employers onto electronic reporting
Participate in project work assigned to the department
Build relationships with a broad range of people
Draft letters, e-mails, memorandums and educational materials
Work as part of a team, whether inter and/or intra departmental
Perform additional duties as directed by the Director of Employer Relations

Requirements

Arithmetic - 12th grade level
Ability to organize and manage multiple priorities and meet deadlines
Strong customer service orientation
Demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions)
Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation is helpful
Excellent interpersonal and written communications skills
Ability to work effectively in high-performance teams and be a strong team player
One to two years of Customer Service/Relations experience
Commitment to company values
Flexibility with work schedule

Skills

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Presentation software
Web-based programs
Internet navigation
Customer Service
Interpersonal communication
Written communication
Teamwork

Location

Onsite

Work Type

Full-time

Experience Level

0-1 year of experience in employee and/or employer communications/relations

Education Level

High School Diploma with commensurate experience in finance and/or public relations/communications preferred
Bilingual (English/Spanish)
Strong customer service orientation in a union environment

Benefits

Health benefits
Pension benefits
Retirement Savings benefits
Training benefits
Legal Services benefits

About the Company

Building Services 32BJ Benefit Funds administers Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members.
The Funds' mission is to make significant contributions to the lives of members by providing high-quality benefits and services.
The Funds embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
The Funds oversee and manage $9 billion in assets.
For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights.
The Funds use cutting-edge technology such as M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.