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About the Role

Join Bumble Inc.'s Trust Operations team as an Integrity Operations Specialist, focusing on building the new Scaled Abuse pillar. This role involves investigating complex moderation reports and developing expertise in Integrity & Authenticity harm. You will be a self-starter, comfortable with ambiguity and evolving priorities, applying analytical and creative problem-solving skills. Collaboration with technical stakeholders on automation and tooling feedback is key.

Responsibilities

Investigate and act on user reports and proactive detections related to safety concerns, specifically within the Spam, Scam & Fraud space, applying policies and operational guidelines to make fair, consistent decisions.
Handle a high volume of cases with strong attention to detail, balancing efficiency with thoughtful decision-making.
Navigate new workflows and often less defined cases, combining available guidance and sound judgment to make decisions independently.
Apply critical thinking to assess context, identify patterns, and contribute to well-reasoned outcomes.
Share observations and insights that help improve operational processes, consistency, and overall safety outcomes.
Collaborate with cross-functional teams, including Integrity Operations, Product, and Engineering to escalate complex cases and provide feedback on moderation tooling.
Use AI-supported tools and internal systems to support workflows, improve efficiency, and enhance decision-making, while reviewing outputs carefully for accuracy and fairness.
Participate in on-call rotations, including evenings, weekends, and holidays, supporting global operations.

Requirements

Typically requires 1–2 years of experience, though candidates with alternative backgrounds demonstrating equivalent skills are welcome.
Experience in Trust & Safety, customer support, crisis response, or content moderation, ideally with a focus in the Spam, Scam & Fraud policy domain.
Strong critical thinking skills, with the ability to assess situations, follow guidance, and make sound decisions even when information is incomplete.
Operate with an analytical mindset, with the ability to investigate complex cases while concurrently tracking evolving patterns and emerging trends for policy guideline iteration.
Comfortable working within established processes while also navigating less structured tasks, using available guidance and sound judgment to work independently when needed.
Flexible and open to evolving responsibilities, workflows, and team needs.
Confident using digital tools and systems, with the ability to learn new technologies and workflows quickly, including AI-enabled tools that support day-to-day work.
Clear and compassionate communicator, with strong written and verbal skills.
Works collaboratively, takes ownership of tasks, and approaches work with an agile and solutions-focused mindset.
Comfortable working in a hybrid environment, balancing in-office collaboration with remote, independent work.

Skills

Integrity & Authenticity harm domain expertise
Problem-solving
Data-driven insights
Critical thinking
Collaboration
Communication (written and verbal)
Analytical mindset
Adaptability
Digital tool proficiency
AI-enabled tools
Agile mindset
Solutions-focused mindset

Location

Austin
London

Work Type

Hybrid

Experience Level

1-2 years

Salary/Compensations

$70,000 - $85,000

About the Company

Bumble Inc. is building a new Scaled Abuse pillar within its Trust Operations team.