Responsibilities
- Manages patient health concerns and symptoms via telephone using physician-approved protocols.
- Assesses, educates, and provides crisis intervention during telephone interactions.
- Responds to and prioritizes incoming patient messages and test results.
- Schedules appointments, tests, and procedures, and obtains insurance prior-authorization.
- Reviews and authorizes/denies provider-ordered prescriptions according to guidelines.
- Delivers patient education based on individual needs and provider/group policy.
- Educates patients and families about diagnostic procedures, medications, nutrition, and wellness.
- Responds to patient questions and provides reassurance.
- Assesses patient's medical condition and provides medical advice using Duly Health and Care protocols, Provider directive, or an approved Nursing Triage Manual.
- Maintains accurate and detailed patient records and pertinent information.
- Posts tests and documents patient education provided.
- Enters all pertinent communications with the patient into the Medical Record.
- Performs and delegates tasks to facilitate patient care.
- Is aware of coding and reimbursement issues.
- Assists other office clinical and non-clinical staff by answering questions and providing assistance.
- Assists in orienting and training new staff.
- Seeks opportunities to improve or enhance nursing and leadership skills.
- Utilizes current nursing practices to provide patient care, focusing on patient needs and exemplifying service excellence.
- Functions as a patient advocate as the initial contact for patient-related issues.
- Performs additional duties as assigned.
Requirements
- Current RN licensure in nursing.
- Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
- Knowledge of OSHA and HIPAA.
- Minimum of one year of professional nursing experience in a clinical or hospital setting preferred; new graduates may be considered under specific circumstances.
Location
- Warrenville
Work Type
- Full-Time
- 40 hours/ week
Experience Level
- 1 year professional nursing experience preferred
- New grad considered under specific circumstances
Salary/Compensations
- $27.00-38.90 per hour
- Additional compensation may be available through shift differentials, bonuses, and other incentives.
Benefits
- Comprehensive medical, dental, and vision benefits with healthcare navigation assistance.
- No-cost mental health benefit.
- Employer-provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- Culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay.
- Financial benefit for adoption and surrogacy for non-physician team members (upon meeting eligibility requirements).
About the Company
- Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
