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About the Role

Care Managers provide outreach and enrollment services to children presumed to meet eligibility requirements of New York State’s Children’s Health Home program. They gather assessments, confirm eligibility, and identify areas requiring supportive services. They collaborate with children, families, and service providers to create a comprehensive Plan of Health Care, identify additional service providers, and coordinate ongoing involvement in the plan's execution.

Responsibilities

• Participate in in-service trainings and on-site workshops for professional growth.
• Attend external trainings and workshops as directed by management.
• Coordinate services for a caseload with an acuity total of 50 points.
• Provide Health Home services for children at medium or high acuity, including at least two service visits per month (one face-to-face).
• Provide Health Home services for children at low acuity, requiring face-to-face visits at least once every two months.
• Administer Child Adolescent Needs and Strengths-NY (CANS-NY), update periodically, and develop a comprehensive Plan of Care.
• Identify needs and coordinate services relevant to the Plan of Care, securing additional services as appropriate.
• Document all case activity, including consent development, assessment, plan development, client progress, and transition arrangements within 24-48 hours of encounter.
• Actively participate in interdepartmental team meetings to review progress, update POCs, and confirm continuing client eligibility.
• Provide education to family and child concerning Health Home services and treated conditions.
• Assist and advocate for families and children in obtaining and maintaining public benefits (financial, educational, social, community services).
• Assess responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care.
• Participate in mandatory and optional training, including CANS-NY (achieving a score of 70 or higher), Documentation, Mandated Reporter, and Motivational Interviewing.
• Participate in bi-monthly Case Specific Supervision with Children’s Health Home Supervisor/Director of Care Management.
• Maintain quality assurance systems to ensure services are in place for clients and documentation is complete and up-to-date.
• Participate in the quality assurance program.
• Independently manage day-to-day working relationships with external partners, including field visits, email correspondence, and monthly feedback loops.
• Develop strategies to meet enrollment targets and execute client and community engagement activities.
• Complete outreach to clients to enroll into services if there is a decrease in current caseload.
• Adhere to all government and funder regulations.

Requirements

• Associate's degree or equivalent required.
• Bachelor's degree from a four-year college or equivalent preferred.
• Minimum of two years’ experience in case management or related medical field.
• Ability to travel across all 5 boroughs for Home Visits required.

Skills

• Case management
• Medical field experience
• CANS-NY
• Documentation
• Mandated Reporter
• Motivational interviewing
• Client and community engagement

Location

• Brooklyn, NY

Work Type

• Full-Time
• Travel Percentage: Up to 75%

Experience Level

• Minimum of two years’ experience

Education Level

• Associate's Degree or Equivalent
• Bachelor's degree preferred

Salary/Compensations

• $25.20 - $26.16 Hourly

Benefits

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

About the Company

• For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
• HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

Equal Opportunity

• HeartShare is an Equal Opportunity Employer (EOE).
• If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.